Trending from G/L – Selfridges takes stand for body positivity

Geile/Leon Marketing Communications

Trending from G/L – Selfridges takes stand for body positivity

The fashion industry is an incredibly difficult place to differentiate your brand. With so much competition, there are so many different directions to potentially go in. And yet, the beauty standards portrayed throughout the industry in media tend to strive for an ideal of beauty that is somewhat unrealistic for a majority of their audience. Body positivity is something that is discussed, but is oftentimes shuffled off to the side.

One of the first major forays into body positivity from a large brand perspective came from Dove and their Campaign for Natural Beauty. Indeed, Dove took a gamble in promoting the campaign during a Super Bowl ad, hitting audiences on one of the nation’s largest stages. The campaign evolved and had numerous offshoots and viral videos, which elevated the Dove brand to legitimately arguing for a discussion on the way we view ourselves.

And yet, for every positivity-focused campaign like that, there were moments that seemingly moved the needle backwards. An example of that came in 2013 when Abercrombie & Fitch CEO Mike Jeffries made additional statements regarding his desire for A&F to be exclusive for the “cool kids” by limiting the sizes their clothes were offered in. Perhaps not so surprisingly, Jeffries stepped down from the company only a year later.

But the struggle for fashion-focused brands to target a wider audience has continued. People with certain body types feel excluded. Runway models continue to show that divide. And being able to tell stories of different body types is a very tricky area for a brand to hit the right tone.

Selfridges, a large British department store, seems to have hit that body positivity message in a short film that produced that focuses less on the products they offer and more on the women who wear them. It’s a very vulnerable look at five women don’t seem to fit the mold of traditional beauty, but speak eloquently on why they’re happy in their own skin.

Again, it’s a very difficult message to tell, but by allowing the women interviewed to be shown in such an uncut fashion allows us to connect with them and feel their personal body positivity. The film’s director has this to say about her inspiration:

“For so long underwear advertising has been dominated by sexualised imagery of women in heightened poses and impossible designs. When in reality, this is worlds apart from the everyday act of putting on your pants and the choices we make in the morning. I hope the film helps to cut through the noise and show amazing women appearing stripped back, as they are, speaking truthfully. All five have achieved great things and for that reason I wanted to go back to basics – finding out how they felt about themselves. I would love people to feel inspired by these women; leaving them more positive and celebratory of their own bodies.”

What did you think about the film? Let us know your thoughts here or via social media and we’d be happy to hear it.

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Winning Habits of B2B Brands

Dave Geile
Creative Director Managing Partner

Winning Habits of B2B Brands

In B2B it isn’t always about price to your customers. You need more. In a Buyersphere Report I read recently, it cited several of the strongest attributes of B2B brands and suppliers that win business, and why customers bought from them. I cherry picked the ones we believe strongly in and apply to our own potential new business customers. Here are a few results from the study and my thoughts behind them.

Awareness

The biggest and strongest attribute was simply, “I heard of them.”  Two thirds of buyers polled said they had previous knowledge of the company selected. So get your company out there, and be seen in the right places and in front of the right people. For B2B brands, more than 75% of industrial buyers go to search engines or directly to supplier websites for information. Frankly, I found that number to be surprisingly low. But remember, not every communication you put out needs to sell something. Get people aware of your company philosophy, and tell them “why” you do what you do, not just what and how. Our company operates under a philosophy created by Simon Sinek. “People don’t buy what you do, they buy why you do it.” You need to give yourself some greater value-added.

Location

Don’t sweat it, nearly 50% of B2B buyers said location was not an issue in their decision to purchase. B2B products are not location dependent. But you be the judge. After pointing that out, it was interesting the study pointed out that nearly 20% of buyers ended up buying from a supplier within a distance of about thirty miles. This may be in support of my last point below, but we try to go see clients on a regular basis, no matter where they are. For me, our product is easy to ship anywhere. We are a brand driven strategic marketing firm. An “Idea Factory” if you will, and those ideas ship nicely in a handy little zip file. But don’t let location get in the way of personal contact.

Quality

The study said that 65% agreed that their chosen supplier simply had the best product or service. Pricing was less of an issue, with nearly 50% agreeing their selected supplier did offer the lowest price. But my marketing experience of the past tells me, you don’t want to be the lowest price. If customers are always shopping you on cost alone, you are just a commodity. You need to have added value, a unique selling proposition, a strong brand and employees who deliver on the brand. Then you can offer the highest value, not the lowest price.

Understanding

This was the fourth most cited reason for awarding business. The study said nearly 60% of buyers said the final selection of the winning supplier was because they understood their needs, and their business, better than the others. So do your homework. Go in with a full grasp and understanding of what your potential customers “pain” is, then take a look at what you have in your portfolio that will fix the problem for them. We have worked in many distribution channels of all types, done new product naming and launching, corporate images and market brand positioning. We have made huge efforts to go deep into B2B brands to find their “why” and their unique selling position.  But even after all this, we will never know our clients business as well as they do, so we don’t act like it. But we do know marketing and brand positioning, and these basic principles apply to most any B2B business.

The human touch

Don’t underestimate it. In a world of digital communication, it can make all the difference. The Buyersphere Study asked respondents about what their most memorable communication during the buying process was. For 88% that communication came from the winning supplier, and most mentioned personal contact even if it was by phone.

Want to help your B2B brands get to the next level? Contact us and we’ll be happy to help.

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B2B: Build Your Brand With Instagram

Geile/Leon Marketing Communications

B2B: Build Your Brand With Instagram

instagramThe best brands tell stories. Stories that their clients and customers relate to, find compelling, elicit emotion and most importantly – motivate. The content that is created and shared on Instagram can solidify a brand’s identity and relationship with their audience. But, sharing the correct content is always key. (more…)

Be Disruptive In Everything You Do – Especially Your Healthcare Marketing

Dave Geile
Creative Director Managing Partner

Be Disruptive In Everything You Do – Especially Your Healthcare Marketing

Okay, I have to admit it. I have been disruptive most of my life. But in a fun way, just ask my mom. I didn’t think of it as being disruptive at the time. I just thought I was just having fun in grade school. I was sent to the hall, or the principal’s office more times than I care to remember. But you know what? my teachers remembered me. And that’s what I want you to do with your healthcare marketing.

I have applied that talent (and I use the word loosely) to advertising and healthcare marketing for our clients. Take Metro Imaging of St. Louis for example. Metro had a very unique selling position. They could offer unprecedented, upfront pricing for X-rays, CT scans, and MRI’s that hospital radiology simply couldn’t do. Can you imagine buying anything and not getting the costs until after you’ve bought it? At Metro Imaging, you’ll get the complete cost breakdown of your exam, such as how much insurance will cover, what your deductible is, and how much you may need to pay out of pocket. Plus, Metro Imaging can give patients immediate, On-Site Results of their exam, from a real, licensed radiologist before they leave the building. Now think about that for a second.

Better upfront pricing, and patients can get preliminary results of their exams before they leave. So now we are not just selling imaging exams, we are selling peace of mind. So if you have an immediate concern about your medical condition, you can be put at ease right away, instead of spending weeks worrying about the results. You can then talk about it with your personal doctor at a later date. That’s powerful.

I had talked with a few healthcare marketing managers from major hospital systems (you can read more of their insights in our new Healthcare Marketing whitepaper) at the time of this campaign, and they all said, something to the effect of…“You know, you guys really threw us for a loop on that campaign.” I said, “How so?” They said:

“We had several uncomfortable board meetings about your campaign. Our hospital system couldn’t calculate costs of imaging exams up front like Metro Imaging could. It was just too complicated. Plus, we couldn’t figure out how to do the OnSite results thing. We just physically couldn’t do it.”

So, with Metro’s strong, unique abilities and selling position, the next step was to creatively deliver that message in a memorable way. I thought who better to deliver that message than the medical exam images themselves. We call it the Skeleton Campaign. Not only did we produce a memorable and impactful TV campaign, we wrapped entire buses in routes that went right past the hospital locations, telling everyone what Metro could do, and what the hospital couldn’t. A unique selling position, creatively delivered, that actually changed a consumer mindset and behavior. That’s disruptive! And the results were phenomenal!

Healthcare Trends

If you’d like to learn more about the latest healthcare marketing trends, click the link HERE or fill out the form below:

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Marketing Accountable Care Organizations – A New Approach

Randy Micheletti
VP, Director of Brand Strategy

Marketing Accountable Care Organizations – A New Approach

As Accountable Care Organizations (ACOs) continue toward mainstream adoption, they are positioned well to compete against fee-for-service organizations. Accountable Care Organizations are seeing historical growth across the country (see charts below), and with that an innovative marketing approach to a new healthcare model is definitely needed.

Accountable Care OrganizationsACO Covered Lives

Source: Leavitt Partners Center for Accountable Care Intelligence

It’s been well established that the goal of Accountable Care Organizations is to make healthcare more affordable for patients by offering coordinated, effective and efficient patient-centered care. With that shift, developing a new marketing strategy that speaks to better overall health, emphasizing preventive medicine and incentivizing quality over quantity will help patients experience improved outcomes and greater long-term benefits is vital (For additional information on healthcare marketing strategies being considered by providers, check out our new Healthcare Whitepaper).

This transition will not be easy, as patients have been trained to react to healthcare issues when needed, instead of taking a proactive approach to overall wellness.

As you move forward with these thoughts in mind, here are a couple ideas that can help with the development of your plan:

  1. Promote Market Wellness – move away from promoting specialties and technology and showcase wellness and preventive measures to encourage better overall health.

  2. Communicate the benefits of Accountable Care Organizations – don’t assume consumers understand what an ACO is or how it benefits them. Communicating the benefits of coordinated care is key.

  3. Get Physicians Involved – Physicians and nurses are the best advocates for Accountable Care Organizations because they have direct contact with patients. Provide them with communications materials to share during and after visits that explain the benefits and answer questions about the ACO.

Good luck in developing your new Accountable Care Organizations marketing plan. We’d love to partner with you to answer any questions you might have or to even help you with your plan. Or if you’re looking for additional healthcare insights, check out our brand new white paper here or by filling out the form below:

Healthcare Trends

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References:

Franklin Street – “Tips on Successfully Marketing Accountable Care Organizations” by Stephen Moegling

Smith & Jones – “Transitioning Marketing Efforts to the ACO Model”

Health Affairs Blog – “Growth and Dispersion of Accountable Care Organizations in 2015” by David Muhlestein

Integrate Inbound Marketing into your next Website and Social Media campaign

Geile/Leon Marketing Communications

Integrate Inbound Marketing into your next Website and Social Media campaign

A brand making the decision to “go digital” is basically a cliché these days. Nearly all companies have some form of website or online home. A vast majority of brands have some social media presence. Digital is everywhere.

And yet, a unified digital approach is something that’s still lacking across the World Wide Web. Digital components don’t align with non-digital components, social media posts don’t have the same brand tone as certain sections of the website and there’s no real way to measure whether anything being done is working.

While a wide mix of marketing tactics can work to generate results, effective, consistent content marketing generates three times as many leads as traditional outbound marketing, but costs more than 60% less. Certainly there is some cost to getting everyone involved on the same page, but it’s nowhere near the costs of giving up consistent results like that. Whether you’re on the B2B or B2C side of things, there’s value in inbound marketing.

A misconception is that inbound marketing is a tool for larger companies. While an inbound marketing program certainly requires some training, it’s nothing that isn’t manageable. Even here at G/L where a talented, albeit nimble team, we’ve haven’t had too many growing pains in getting on board. Regardless of size, industry or audience, there are plenty of inbound marketing opportunities to grow from.

As discussed in our 2016 Healthcare Marketing Trends white paper, many executives are presented with social media as the answer to reaching a younger audience. And while many millennials can be reached using newer tools, it isn’t always the answer in itself.

From our recently released report:

“Social media is a scalpel. Wielded correctly, with a strong strategic plan backing it, you can deliver a delicately crafted message precisely where you need it to go. But when handled without care, social media can do more harm than good.”

That doesn’t mean scrap social. Rather, it means you should strive to make it mean something as part of a larger, digital, inbound marketing strategy.

Want more insights from our team and some of the leading healthcare industry experts? Download the full report here, get ahead of the curve and see what you’re doing right and what you could be doing better. Or fill out the form below and get the report instantly:

Healthcare Trends

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Real Price Transparency in Healthcare – I’ve seen it!

Tim Leon
President/Brand Strategist

Real Price Transparency in Healthcare – I’ve seen it!

A recent blog article from The Advisory Board summed up the conundrum healthcare organizations face when it comes to price transparency:

When patients search for the cost of an upcoming procedure, they typically find the average price for the service. Unfortunately, this information fails to reflect the actual patient obligation. This type of inaccurate estimate can decrease volumes and patient satisfaction.

Like it or not, as marketers, we have to take the confusion out of healthcare pricing, especially non-emergency procedures. It’s stressful enough for consumers to navigate the healthcare waters. There’s a tremendous opportunity to make price transparency real for patients and offer valuable information that helps them make informed healthcare decisions – while providing them much-needed peace of mind.

Slowly, healthcare organizations are introducing more patient-centric price transparency with easy-to-understand pricing information, so patients see their true financial obligation. Like it or not, that is becoming more important as high-deductible insurance becomes the norm for many healthcare plans.

I’ve seen the power of real price transparency first hand with Geile/Leon’s diagnostic imaging client Metro Imaging, who recently introduced an online pricing tool that provides patients an estimated exam cost taking into account the patient’s insurance coverage. It took me less than a minute to get my price information in a secure, private online environment. And if the patient needs what their out of pocket obligation will be, all you do is call Metro Imaging and they will calculate that expense for you.

As you can imagine, it’s exciting to have something unique and valuable to market to consumers. The television spot we developed for Metro’s upfront pricing is not over the top and the theme is simple “Clarity in Healthcare”. The message speaks for itself, so we didn’t hide it with a bunch of jargon and eye candy. It’s not necessary when you have such an impactful message and point of difference!

As a healthcare marketer, it’s been so gratifying to see what I think is the beginning of real price transparency in healthcare. And for those organizations that can develop the technology and operational changes required to offer patient-centric priding, it will be a true competitive advantage and result in overall better patient satisfaction. If you have other examples of real price transparency in healthcare, I’d love to hear from you.

Also, don’t forget to check out our brand-new healthcare white paper HERE or by filling out the form below:

Healthcare Trends

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Mobile Apps in 2016 – The fad is over, but the market is still there

Dan Diveley
VP of Business Development

Mobile Apps in 2016 – The fad is over, but the market is still there

The tipping point for mobile apps probably happened in October 2010 when Apple started the trademarking process for the phrase, “There’s an App for That.” Many thought apps were just a fad.

But now they have become part of the ordinary. According to technology author, Sam Castello, as of June 2015 there were 1.5 million apps available for iPhone, the iPad.

So where does that leave mobile apps?

Well, the age of weird mobile apps for the sake of being weird is probably over. Cuddlr, Cat Paint, and of course, Yo, were part of that phase. It was fun. It was weird. But people got tired of it.

Now we are living in the age of practical apps – those that can support a variety of business and marketing functions.

Something that has been growing in popularity over recent years is the idea of eCommerce – head to somewhere like Cell Phone Deal to learn more about these statistics yourself. You see, those who run physical businesses are now making the transition online, meaning that they need the relevant technology and software to be able to do this.

Are you looking for ways to reach more customers and boost the profitability of your business? If so, a mobile app may be the answer. Developing a mobile app for your business by engaging firms like https://www.expedition.co/services/design/mobile-app could prove to be a lifeline for those who want to integrate more features into the running of their businesses.

So how are companies using apps in a more practical way?

A few examples include:

Customer service

According to a survey by mobile marketing automation vendor FollowAnalytics, 38 percent of the respondents said their primarily purpose in creating an app was improving customer service. Another 12 percent said it was to foster customer loyalty, and slightly more than a quarter wanted to extend their customer experiences beyond the Web. “Customer service is the primary purpose of brands’ mobile presence,” said FollowAnalytics’ CEO Samir Addamine. Especially in eCommerce, empowering the business across multiple platforms including mobile, web, in-store, and social can work well. E-Commerce platform solutions like Demandware B2B (Salesforce Commerce Cloud) can give customers a unique and interactive shopping experience. In Salesforce, there are built-in AI and multi-lingual capabilities across all channels.

Employee engagement

As noted in a recent Forbes magazine article, “With more workers predicted to access business applications via their mobile devices in the future, HR leaders have an opportunity to use mobile technology to simplify administrative tasks, boost engagement and drive organizational effectiveness,” observed Glen Chambers in the Society for Human Resource Management’s HR Magazine.

Technical Data

Technicians in many fields could use better access to data. For example, our client, Parker Hannifin – Sporlan Division, developed a mobile app as part of their new line of Smart Tools. HVAC contractors can now read temperature and pressure levels of the air conditioning units they are servicing without bulky gauges and hoses. The app runs on a phone or tablet and displays these readings.

Is it time to make Mobile Apps your reality?

The possibilities for mobile apps to support business processes seems infinite. But before you jump into developing an app for your business, there are some important points to consider. Tom Swip, president of Swip Systems, an intelligent technology solutions company, has compiled a list of barriers to consider in his article ‘It’s Time to Make That Mobile App a Reality.’

Barrier #1 – People believe that creating a mobile app is more expensive than it really is.

Barrier #2 – People believe that their app won’t get approved in the associated app store.

Barrier #3 – People aren’t sure what platform to commit to.

Barrier #4 – People aren’t sure what type of mobile app they should build.

Swip Systems has developed several apps. If you need a help, you can contact Tom at 877.377.SWIP..

Are you ready to take the step?

As Tom states in his blog, ‘The bottom line is this. Your customers (or vendors, or employees) are waiting for you to create mobile apps that will make their lives easier. Holding back on these apps may make it appear as though you are not a forward thinking organization. We both know this isn’t true, so what are you waiting for?’

If you are considering a mobile app, here is an informative video “Making Mobile Apps a Reality

Need help promoting your app?

And if you are developing a consumer-facing app and need help promoting it, give us a call. We’d love to show you an example of a mobile advertising program we developed to help a consumer products company successfully promote their app. Just give us a call Dan Diveley a call – 314-727-5850 – or fill out the form below.

Make 2016 your tipping point for exploring how mobile apps can move your business forward!

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Trending from G/L: A Report On Millennials that stands out

Geile/Leon Marketing Communications

Trending from G/L: A Report On Millennials that stands out

Articles about millennials are truly a dime a dozen. If you do a Google search for “millennials” and just limit so you only get results from the past week, you’ll still see a lot of immediate bold proclamations:

“For Millennials, (Bernie) Sanders is a grandpa who gets them”

“Millennials Avoid Taking Care of Sick Relatives”

“Three Ways to Get Inside the Head of Millennials”

And that’s just page one. Lots of generalizations, lots of simplifications and a whole lot of blanket statements posed as facts. It’s head-spinning stuff.

So when our team gets “insights” about Millennials behavior, we tend to be a bit skeptical. A recent report by Goldman Sachs tells a much richer story backed by data, useful categorical info and enlightening takeaways.

Instead of one large thought-piece from one person’s perspective, the interactive guide shows key touchpoints on how millennials were raised and why they view the world the way they do.

Digital Natives

One of the narratives that gets thrown around frequently for millennials is that they’re more socially connected than Generation X and Baby Boomers. While that may be true, the gap is closing rapidly:

Social Millennials

Some platforms, such as Facebook and Twitter in particular, are seeing incredible usage jumps from Gen X and Boomers as Millennials move onto newer portals. So while millennials may be ahead of the curve on this trend, they’re not running away with it. It’s ideas and data like this that cut through the clutter and provide newer insights.

Love and Marriage

Another intriguing one:

Millennials Marriage

It’s an interesting nugget or information on its own. But the report dives deeper into the reasons behind it, including job mobility, home ownership and financial standing. Instead of simply saying something like. “millennials must hate commitment,” the information provides a story that highlights what’s important to people in this age range.

Brands and Retail

Another good section highlighting the ways different groups feel about the brands they use and the way they make purchases. Certainly, millennials seem to be leading some of the charge with regards to online retailing, but we also see growth from other segments in a short period of time. Also, learning why millennials buy what they do is a strong indicator of what kind of products will succeed.

Millennials Buying

All around, it’s a fascinating read that’s definitely worth your time to explore more in-depth. If you have any questions or would like to hear more of our insights from the info presented, contact us using the form below and we’ll get back to you.

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Trending from G/L – Best Christmas Ads 2015

Geile/Leon Marketing Communications

Trending from G/L – Best Christmas Ads 2015

Christmas and the holiday season seem to bring out the inner waterworks here at G/L. And by that we mean it’s just really dusty in here, OK? Seriously, I’m fine. Stop looking at me!

Sorry, where was I? Oh yeah, the Best Christmas ads 2015 are upon us! While the focus of most American Christmas ads seems to be pushing deals and the urgency of the holidays, some advertisers outside of the U.S. take a more long-term approach to building brand awareness and favorability.

In the United Kingdom, leading department store chain John Lewis has been creating memorable spots since 2007. With the rise of social media, the ads have achieved even more of a global audience. And with the holiday season finally here, there was pressure on the brand to step up again.

It’s fairly safe to say they’ve done it again with #ManOnTheMoon:

https://www.youtube.com/watch?v=wuz2ILq4UeA

Seriously, who cut all those onions? So rude.

Not to be outdone, The Spanish Lottery went more of the Pixar route in the lead-up to their annual Christmas drawing. According to Adweek, the lottery, which dates back to 1812, is very community-focused. So with their video, they aimed to highlight that sense of togetherness.

Gahhh, so much emotion!

In all seriousness, both John Lewis and The Spanish Lottery videos make waves because they highlight the things people value most about the holiday season. While pushing deals and pressing the urgency of the holidays is important for measuring success and ROI in the short-term, these brands are focusing less on the heat of the moment and more on what caring and kindness can do year-round. They are showcasing what makes them stand out, not fit in.

We love helping brands find what helps them stand apart. And while we hope you enjoy the holiday season, once January rolls around, if you’d like to chat, feel free to contact us.

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