Tag: marketing

You’re Never Too Small for Inbound Marketing

Dan Diveley
VP of Business Development

You’re Never Too Small for Inbound Marketing

Advertising

So much has been written about using social media to support inbound marketing. Day-to-day I speak with all size marketers, and I understand that the use of inbound marketing for smaller companies gets a little confusing. Because of this, I thought I’d pass along a real world example that was successful.

I was conducting an interview to prepare for a meeting with a manufacturer who was considering working with Geile/Leon. The prospective client provided me with several distributors to talk to, and all but one were well established in their territories and had a steady line of business generated from the traditional sales process.

One distributor I spoke with told me he contracted to sell this manufacturer’s product line two years ago. His assigned territory had not been a hot sales zone for many years, so in a way it was similar to the challenges of a new market for the manufacturer.

His first year was tough. The manufacturer’s brand wasn’t very well known in the territory—mostly due to a lack of advertising support—so it was up to the distributors to build the brand. Another issue was that there is little difference in quality, cost, and performance of this brand and the other comparable products in this category. He had considered adding more sales people, but worried about adding this additional expense while waiting for sales to grow.

Then, over the Christmas holiday he was talking to his son who was home from college. They discussed the challenges he was facing and his son said, “Most people go online to find stuff, so why don’t you do something to get them to find you?”

This was an epiphany for him – as a small marketer in a very specific business, he didn’t consider this option.

After doing some research, he decided to take the plunge and create an inbound marketing strategy, despite the fact that his distributorship is small, with just one location serving a two state area. With some marketing agency help, an inbound  marketing strategy was outlined that includes:

  • Developing personas of his customers so he had a clear understanding of who he was targeting
  • Using online ads to drive traffic to his site and increase his search placements
  • Incorporating the appropriate social media sites to promote content and interact with the target audience
  • Developing a list of key words and phrases and constantly monitoring how they are performing
  • Creating content (videos, blogs, white papers) about issues important to his target audience
  • Making the website more user-friendly, allowing customers to easily respond to offerings
  • Initiating a sales strategy to turn prospects into customers

After just six months, his new program began to bear fruit. Website visitors increased 300%, while leads from visitors resulted in increased sales – in fact, many of those leads were from companies he hadn’t pursued. And now, thanks to increasing content and improving online traffic, he has reduced his spend on online ads and pay-for-clicks because search engines are listing his site on the first page now.

This is just one example of how success can come from inbound marketing – even if you think your business is too small to benefit from it. If you dive deeper into who your audience truly is and what they are looking for, a strategic digital marketing strategy takes shape.

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Winning Habits of B2B Brands

Dave Geile
Creative Director Managing Partner

Winning Habits of B2B Brands

Advertising

In B2B it isn’t always about price to your customers. You need more. In a Buyersphere Report I read recently, it cited several of the strongest attributes of B2B brands and suppliers that win business, and why customers bought from them. I cherry picked the ones we believe strongly in and apply to our own potential new business customers. Here are a few results from the study and my thoughts behind them.

Awareness

The biggest and strongest attribute was simply, “I heard of them.”  Two thirds of buyers polled said they had previous knowledge of the company selected. So get your company out there, and be seen in the right places and in front of the right people. For B2B brands, more than 75% of industrial buyers go to search engines or directly to supplier websites for information. Frankly, I found that number to be surprisingly low. But remember, not every communication you put out needs to sell something. Get people aware of your company philosophy, and tell them “why” you do what you do, not just what and how. Our company operates under a philosophy created by Simon Sinek. “People don’t buy what you do, they buy why you do it.” You need to give yourself some greater value-added.

Location

Don’t sweat it, nearly 50% of B2B buyers said location was not an issue in their decision to purchase. B2B products are not location dependent. But you be the judge. After pointing that out, it was interesting the study pointed out that nearly 20% of buyers ended up buying from a supplier within a distance of about thirty miles. This may be in support of my last point below, but we try to go see clients on a regular basis, no matter where they are. For me, our product is easy to ship anywhere. We are a brand driven strategic marketing firm. An “Idea Factory” if you will, and those ideas ship nicely in a handy little zip file. But don’t let location get in the way of personal contact.

Quality

The study said that 65% agreed that their chosen supplier simply had the best product or service. Pricing was less of an issue, with nearly 50% agreeing their selected supplier did offer the lowest price. But my marketing experience of the past tells me, you don’t want to be the lowest price. If customers are always shopping you on cost alone, you are just a commodity. You need to have added value, a unique selling proposition, a strong brand and employees who deliver on the brand. Then you can offer the highest value, not the lowest price.

Understanding

This was the fourth most cited reason for awarding business. The study said nearly 60% of buyers said the final selection of the winning supplier was because they understood their needs, and their business, better than the others. So do your homework. Go in with a full grasp and understanding of what your potential customers “pain” is, then take a look at what you have in your portfolio that will fix the problem for them. We have worked in many distribution channels of all types, done new product naming and launching, corporate images and market brand positioning. We have made huge efforts to go deep into B2B brands to find their “why” and their unique selling position.  But even after all this, we will never know our clients business as well as they do, so we don’t act like it. But we do know marketing and brand positioning, and these basic principles apply to most any B2B business.

The human touch

Don’t underestimate it. In a world of digital communication, it can make all the difference. The Buyersphere Study asked respondents about what their most memorable communication during the buying process was. For 88% that communication came from the winning supplier, and most mentioned personal contact even if it was by phone.

Want to help your B2B brands get to the next level? Contact us and we’ll be happy to help.

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What the Evolving B2B Purchasing Process Means

Tim Leon
President/Brand Strategist

What the Evolving B2B Purchasing Process Means

Advertising

Audience SegmentationLet’s get one thing straight; the B2B purchasing process is not a one-size-fits-all message. Everyone has to be talked to differently. If you don’t, there are plenty of other competitors out there that are willing to craft a direct message to their intended target. Which means they get the business, not you. (more…)

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Geile/Leon Wins Two Telly Awards for Union Pacific Safety Initiative

Mary Sawyer
Vice President of Public Relations

Geile/Leon Wins Two Telly Awards for Union Pacific Safety Initiative

Advertising

Geile/Leon Marketing Communications has won two 2016 Bronze Telly Awards for online videos produced for a Union Pacific Railroad initiative that raised awareness about the safety concerns and legal implications of taking high school senior photos on or near railroad tracks.

Playing on teens’ desire to look “cool” and not foolish in front of their peers, G/L created two videos that likened railroad tracks to busy thoroughfares (such as highways and busy downtown streets) and asked teens a simple question: “You wouldn’t get your senior photo taken here…so why would you do it on the tracks?”

The videos, shared socially and digitally by Union Pacific, greatly resonated with their audiences. The videos have been featured in articles on popular photography sites including SLR Lounge, Fstoppers, and PetaPixel, and were also included as part of a Nightline ABC story.

“Changing behavior and perceptions through a campaign is no easy task,” said G/L President and Brand Strategist Tim Leon. “We were able to use social media content and two online videos to connect with both the teen and photographer audience. By producing such creative content, we were able to get widespread viewership and impactful results with a minimal budget.”

Leon explains that G/L presented the two concepts to Union Pacific in a rough cut format, but the story was so engaging that the client decided that additional work wasn’t required. With solid strategy, good creative and proper execution, he says, a campaign can exceed expectations and more effectively compete against campaigns with bigger budgets.

The Telly Awards was founded in 1979 and is the premier award honoring outstanding local, regional, and cable TV commercials and programs, the finest video and film productions, and online commercials, video and films. There were more than 13,000 entries from all 50 states and five continents. More information can be found here.

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Be Disruptive In Everything You Do – Especially Your Healthcare Marketing

Dave Geile
Creative Director Managing Partner

Be Disruptive In Everything You Do – Especially Your Healthcare Marketing

Branding

Okay, I have to admit it. I have been disruptive most of my life. But in a fun way, just ask my mom. I didn’t think of it as being disruptive at the time. I just thought I was just having fun in grade school. I was sent to the hall, or the principal’s office more times than I care to remember. But you know what? my teachers remembered me. And that’s what I want you to do with your healthcare marketing.

I have applied that talent (and I use the word loosely) to advertising and healthcare marketing for our clients. Take Metro Imaging of St. Louis for example. Metro had a very unique selling position. They could offer unprecedented, upfront pricing for X-rays, CT scans, and MRI’s that hospital radiology simply couldn’t do. Can you imagine buying anything and not getting the costs until after you’ve bought it? At Metro Imaging, you’ll get the complete cost breakdown of your exam, such as how much insurance will cover, what your deductible is, and how much you may need to pay out of pocket. Plus, Metro Imaging can give patients immediate, On-Site Results of their exam, from a real, licensed radiologist before they leave the building. Now think about that for a second.

Better upfront pricing, and patients can get preliminary results of their exams before they leave. So now we are not just selling imaging exams, we are selling peace of mind. So if you have an immediate concern about your medical condition, you can be put at ease right away, instead of spending weeks worrying about the results. You can then talk about it with your personal doctor at a later date. That’s powerful.

I had talked with a few healthcare marketing managers from major hospital systems (you can read more of their insights in our new Healthcare Marketing whitepaper) at the time of this campaign, and they all said, something to the effect of…“You know, you guys really threw us for a loop on that campaign.” I said, “How so?” They said:

“We had several uncomfortable board meetings about your campaign. Our hospital system couldn’t calculate costs of imaging exams up front like Metro Imaging could. It was just too complicated. Plus, we couldn’t figure out how to do the OnSite results thing. We just physically couldn’t do it.”

So, with Metro’s strong, unique abilities and selling position, the next step was to creatively deliver that message in a memorable way. I thought who better to deliver that message than the medical exam images themselves. We call it the Skeleton Campaign. Not only did we produce a memorable and impactful TV campaign, we wrapped entire buses in routes that went right past the hospital locations, telling everyone what Metro could do, and what the hospital couldn’t. A unique selling position, creatively delivered, that actually changed a consumer mindset and behavior. That’s disruptive! And the results were phenomenal!

Healthcare Trends

If you’d like to learn more about the latest healthcare marketing trends, click the link HERE or fill out the form below:

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Marketing Accountable Care Organizations – A New Approach

Randy Micheletti
VP, Director of Brand Strategy

Marketing Accountable Care Organizations – A New Approach

Advertising

As Accountable Care Organizations (ACOs) continue toward mainstream adoption, they are positioned well to compete against fee-for-service organizations. Accountable Care Organizations are seeing historical growth across the country (see charts below), and with that an innovative marketing approach to a new healthcare model is definitely needed.

Accountable Care OrganizationsACO Covered Lives

Source: Leavitt Partners Center for Accountable Care Intelligence

It’s been well established that the goal of Accountable Care Organizations is to make healthcare more affordable for patients by offering coordinated, effective and efficient patient-centered care. With that shift, developing a new marketing strategy that speaks to better overall health, emphasizing preventive medicine and incentivizing quality over quantity will help patients experience improved outcomes and greater long-term benefits is vital (For additional information on healthcare marketing strategies being considered by providers, check out our new Healthcare Whitepaper).

This transition will not be easy, as patients have been trained to react to healthcare issues when needed, instead of taking a proactive approach to overall wellness.

As you move forward with these thoughts in mind, here are a couple ideas that can help with the development of your plan:

  1. Promote Market Wellness – move away from promoting specialties and technology and showcase wellness and preventive measures to encourage better overall health.

  2. Communicate the benefits of Accountable Care Organizations – don’t assume consumers understand what an ACO is or how it benefits them. Communicating the benefits of coordinated care is key.

  3. Get Physicians Involved – Physicians and nurses are the best advocates for Accountable Care Organizations because they have direct contact with patients. Provide them with communications materials to share during and after visits that explain the benefits and answer questions about the ACO.

Good luck in developing your new Accountable Care Organizations marketing plan. We’d love to partner with you to answer any questions you might have or to even help you with your plan. Or if you’re looking for additional healthcare insights, check out our brand new white paper here or by filling out the form below:

Healthcare Trends

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References:

Franklin Street – “Tips on Successfully Marketing Accountable Care Organizations” by Stephen Moegling

Smith & Jones – “Transitioning Marketing Efforts to the ACO Model”

Health Affairs Blog – “Growth and Dispersion of Accountable Care Organizations in 2015” by David Muhlestein

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Mobile Apps in 2016 – The fad is over, but the market is still there

Dan Diveley
VP of Business Development

Mobile Apps in 2016 – The fad is over, but the market is still there

Advertising

The tipping point for mobile apps probably happened in October 2010 when Apple started the trademarking process for the phrase, “There’s an App for That.” Many thought apps were just a fad.

But now they have become part of the ordinary. According to technology author, Sam Castello, as of June 2015 there were 1.5 million apps available for iPhone, the iPad.

So where does that leave mobile apps?

Well, the age of weird mobile apps for the sake of being weird is probably over. Cuddlr, Cat Paint, and of course, Yo, were part of that phase. It was fun. It was weird. But people got tired of it.

Now we are living in the age of practical apps – those that can support a variety of business and marketing functions.

Something that has been growing in popularity over recent years is the idea of eCommerce – head to somewhere like Cell Phone Deal to learn more about these statistics yourself. You see, those who run physical businesses are now making the transition online, meaning that they need the relevant technology and software to be able to do this.

Are you looking for ways to reach more customers and boost the profitability of your business? If so, a mobile app may be the answer. Developing a mobile app for your business by engaging firms like https://www.expedition.co/services/design/mobile-app could prove to be a lifeline for those who want to integrate more features into the running of their businesses.

So how are companies using apps in a more practical way?

A few examples include:

Customer service

According to a survey by mobile marketing automation vendor FollowAnalytics, 38 percent of the respondents said their primarily purpose in creating an app was improving customer service. Another 12 percent said it was to foster customer loyalty, and slightly more than a quarter wanted to extend their customer experiences beyond the Web. “Customer service is the primary purpose of brands’ mobile presence,” said FollowAnalytics’ CEO Samir Addamine. Especially in eCommerce, empowering the business across multiple platforms including mobile, web, in-store, and social can work well. E-Commerce platform solutions like Demandware B2B (Salesforce Commerce Cloud) can give customers a unique and interactive shopping experience. In Salesforce, there are built-in AI and multi-lingual capabilities across all channels.

Employee engagement

As noted in a recent Forbes magazine article, “With more workers predicted to access business applications via their mobile devices in the future, HR leaders have an opportunity to use mobile technology to simplify administrative tasks, boost engagement and drive organizational effectiveness,” observed Glen Chambers in the Society for Human Resource Management’s HR Magazine.

Technical Data

Technicians in many fields could use better access to data. For example, our client, Parker Hannifin – Sporlan Division, developed a mobile app as part of their new line of Smart Tools. HVAC contractors can now read temperature and pressure levels of the air conditioning units they are servicing without bulky gauges and hoses. The app runs on a phone or tablet and displays these readings.

Is it time to make Mobile Apps your reality?

The possibilities for mobile apps to support business processes seems infinite. But before you jump into developing an app for your business, there are some important points to consider. Tom Swip, president of Swip Systems, an intelligent technology solutions company, has compiled a list of barriers to consider in his article ‘It’s Time to Make That Mobile App a Reality.’

Barrier #1 – People believe that creating a mobile app is more expensive than it really is.

Barrier #2 – People believe that their app won’t get approved in the associated app store.

Barrier #3 – People aren’t sure what platform to commit to.

Barrier #4 – People aren’t sure what type of mobile app they should build.

Swip Systems has developed several apps. If you need a help, you can contact Tom at 877.377.SWIP..

Are you ready to take the step?

As Tom states in his blog, ‘The bottom line is this. Your customers (or vendors, or employees) are waiting for you to create mobile apps that will make their lives easier. Holding back on these apps may make it appear as though you are not a forward thinking organization. We both know this isn’t true, so what are you waiting for?’

If you are considering a mobile app, here is an informative video “Making Mobile Apps a Reality”

Need help promoting your app?

And if you are developing a consumer-facing app and need help promoting it, give us a call. We’d love to show you an example of a mobile advertising program we developed to help a consumer products company successfully promote their app. Just give us a call Dan Diveley a call – 314-727-5850 – or fill out the form below.

Make 2016 your tipping point for exploring how mobile apps can move your business forward!

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Trending from G/L: Oskar Blues Fuels American Outlaws and St. Louis Soccer

Geile/Leon Marketing Communications

Trending from G/L: Oskar Blues Fuels American Outlaws and St. Louis Soccer

Branding

The rise of craft brewing over the past decade has been nothing short of staggering. In 2014, small and independent craft breweries contributed more than $55 billion to the American economy. In St. Louis alone, we’re spoiled with the likes of Urban Chestnut, Perennial Artisan Ales, Civil Life and so many more.

The saturation of this market presents an interesting dilemma: how do you grow your brand and make it stand out without the budget of, say, A-B InBev?

This was (and still is) a challenge for Oskar Blues Brewery, a Colorado-based brewery that opened a satellite facility in North Carolina three years ago. A report earlier this year listed Oskar Blues as the twenty-fourth largest craft brewer in the country. That’s not bad, but competing with the names at the top of the list, including Sierra Nevada, New Belgium and Lagunitas, is no easy task. Certainly, social media is an incredibly powerful tool, but it takes time and content (and money) to use at a highly effective level.

“We tend to stay pretty true to our core beers and brands,” says brand spokesperson Aaron Baker. “Consistency and quality of the beer is a large part of what we do.”

When it comes to trying to sponsor events – whether it’s music, sports or other festivals, the price points can be very high. U.S. Soccer, for example, currently has a sponsorship deal with A-B InBev, which is not an easy thing to compete with. The other brands U.S. Soccer partners with likely have marketing dollars to spend.

So how else can a brand reach that target audience?

An important thing to note about American soccer as compared to other sports – supporters culture is a very big deal. Organized chants and events are tailored more to the fan than to the team itself. Not to discredit other sports, but there’s a certain level of pride associated with a soccer supporter that’s tough to top.

The main supporters group for the United States National Team is The American Outlaws. Founded in 2007, the group’s popularity has exploded during the past two World Cups (2010 and 2014). In fact, the group now boasts a paid membership base of more than 30,000 die-hard fans.

So – Oskar Blues Brewery – meet The American Outlaws.

The partnership didn’t happen overnight, according to Baker. When he heard that the Outlaws were not renewing a sponsorship agreement with Budweiser, he reached out to AO leadership to gauge interest about collaborating together. After about a year of discussion, they were able to agree on a partnership, linking AO and Dale’s Pale Ale, the brewery’s flagship brew.

So far, the AO-DPA connection seems to be a natural fit.

“Dale’s (as a beer brand) is very supportive of what people are passionate about,” says Baker. “When you support passion like what The American Outlaws have, you’re going to be successful.”

The relationship seems to be mutually beneficial. It keeps Dale’s Pale Ale, which makes up 50% of Oskar Blues’ sales, top of mind at various events. It also fits in well with their event-focused approach to marketing, which their local reps have an opportunity to build personal interactions on an ongoing basis. Plus, being able to send promotional products directly to each AO chapter’s local bar is a great way to leverage that grassroots network. As Baker says, getting “cans in hands” is a big part of building brand awareness.

For The American Outlaws…well, free beer will always make you friends. But beyond that, having a go-to national beer brand that still has grassroots craft credibility seems to be very important to the traveling soccer supporter. Plus, a red, white and blue can gets you lots of ‘Merica points.

American Outlaws
Photo Credit: The Free Beer Movement

The future for both Oskar Blues and The American Outlaws seems bright. Oskar Blues is building a third brewery in Austin, which will open in May 2016.

With the United States Men’s National Team playing at Busch Stadium in St. Louis on Friday, there should be an electric atmosphere on the day of the game as well as the night before. A near-sellout crowd is expected with The American Outlaws section holding more than 1000 people. Expect lots of red, white and blue on and off the field.

If you’re planning to make it out to the game, let us know. I’ll make sure to grab a beer for ya.

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How to fight Ad Blockers? More Quality Content and Native Advertising

Mary Sawyer
Vice President of Public Relations

How to fight Ad Blockers? More Quality Content and Native Advertising

Branding

While in the past, some companies and publishers have scoffed about advertorials, or sponsored content that is designed to look like editorial, now there is a renewed interest in native advertising. Ad blockers are changing the entire equation of how to reach consumers.

According to a report commissioned by Adobe and conducted by PageFair, the number of consumers using ad blockers in the U.S. increased 48 percent during the last year. There are 198 million active adblock users around the world.

With Apple announcing that they are allowing ad-blocking apps, digital advertising is on the verge of being turned upside down. Consumers want to avoid advertising as they listen to music, stream videos or check their mobile devices. They’ll download apps and pay extra for services that block ads.

PR and social media practitioners have been counseling companies that “content needs to be a priority” for all marketing efforts. Now, ad blockers are driving home the necessity of producing entertaining or educational subject matter that provides a positive end user experience.

With native advertising, the ad experience follows the natural form and function of the user experience. The intention is to invite the consumer to be engaged.

Native advertising is everywhere online, including The New York Times, The Wall Street Journal, YouTube and Buzzfeed. Good native advertising, like good public relations, should be informative and relevant to the reader.

A consumer might be more than happen to read a story sponsored by a consumer packaged good company if she can obtain an easy dessert recipe. Likewise, a pet owner looking for grooming tips might gladly watch sponsored instructional videos. Whether you have a B2B or B2C company, you will need to be promoting your product or service in a new way to effectively utilize native advertising.

For years, online marketers watched as banner ad clicks plummeted and then disappeared. Marketers followed up with a variety of other methods to squeeze their message onto a given page, but consumers became fed up with cluttered websites, obtrusive videos and interference to what they want to see.

It’s time for marketers to realize that if they want to get their brand message through to these folks, native advertising presents great opportunities. It is a combination of PR and advertising that can be tremendously leverage through social media. Content that is engaging, enlightening and/or entertaining can be shared with ease, and provide the marketer with huge audiences.

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One Size Fits All Doesn’t Work For Millennials – Or Any Segment

Mary Sawyer
Vice President of Public Relations

One Size Fits All Doesn’t Work For Millennials – Or Any Segment

Advertising

Lest anyone wonder why millennials are the focus of countless news articles: This is the year that Millennials — defined as people ages 18-34 — will outnumber the Baby Boomers in this country, according to the U.S. Census Bureau.

And, Millennials, who make up a quarter of the U.S. population, have surpassed Gen Xers (those with birth dates ranging from the early 1960s to the early 1980s) to become the largest share of the American workforce.

No wonder why every industry wants to market to Millennials.

Not a day goes by when someone is not issuing an opinion about a presumptive trend related to Millennial connectivity and digital experiences, and what approach to take to get the attention of Millennials.

But, some experts are issuing cautions about making assumptions about Millennial influencers and practices.

According to a story last week in AdAge, what you’ve been told about Millennials is (mostly) wrong. The article about a myth-busting Carat survey called “The Millennial Disconnect” found Millennials are not all hyper-connected optimistic digital extroverts.

The survey warns that brands shouldn’t just accept that that high digital numbers mean that Millennials are all “users” in the same way. Higher users can skew the data, and result in misunderstanding the population. Marketers must be dig deep into understanding insights of the demographic for a better marketing strategy.

The Millennial generation is the most diverse generation in history. There are more African Americans, Latinos, Asians and racially mixed Millennials than in GenX and the Baby Boomer groups combined. They are accustomed to rapidly changing technologies and life choices. They are going to have different perspectives and reactions to marketing approaches. What appeals to one Millennial may be completely out of touch with another’s interests.

This certainly isn’t different from what is required of successfully working with other demographic groups. No age group should be treated in absolutes. You have to understand the “why” and “how” of the audience. Don’t make assumptions.

The key is to know your facts but to tailor your approach – no matter the age group – to accurately reflect opinions and behaviors to make your marketing relevant and meaningful.

If you are looking for a way to give your target audience a personality to get better marketing results, check out our Persona White Paper. Click on this link to download it. Or just fill out this form and we will send it to you.

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