Your Audience Is Online Waiting. But Where Will You Find Them?

Shawn Maher
Copywriter

Your Audience Is Online Waiting. But Where Will You Find Them?

It’s a simple fact right now: whether it’s business or play, we’re going to be doing it online. So where on social media is your audience social distancing? Other than online video conferencing services, of course, because that’s a no-brainer to businesses at this point. 

But when it comes to reaching your target audience, consistent and transparent communication is an essential tool for brands to survive the crisis and thrive when it is over. 

A recent study from Marketing Charts discovered where to find some difficult-to-reach audiences. Here are the key takeaways:

Snapchat for the Affluent Crowd?

It seems that Snapchat has not-so-slowly moved on from being solely an app for teens to send photos with funny filters and slice-of-life videos. If that wasn’t apparent already, this viral video of a priest conducting an online mass with Snapchat filters proved it to the world.

When Marketing Charts performed their study, they discovered that LinkedIn was the most-used social network for households earning over $100k. If that shocked you, then welcome to the digital age!

However, what really is surprising is that the second-most-used network for those affluent households is Snapchat. Turns out, Snapchat’s easy-to-use messaging and visually oriented updates resonate with anyone. Good design is good design no matter who you are, and so it’s spread shouldn’t be surprising. Although, to be honest…we were surprised. 

While we don’t think Snapchat is the be-all, end-all solution for every brand out there, this does illustrate a good point. Keep an open mind when it comes to your content marketing strategy. It may take you to unexpected places and lead to pleasant surprises. 

Radio Has Reach

Another interesting finding? Radio has always provided reach, but internet radio can reach further than traditional broadcasts. And it also is reaching the ears of a traditionally very-difficult-to-reach demographic: the Hispanic population. 

The Marketing Charts study determined that Hispanic people are 21% more likely to listen to internet radio in a given month than the rest of people online. 

Considering that Hispanic people are under-indexed in any other media channel, this is quite interesting. Especially since we are all spending extra time tuning in to our preferred entertainment channels these days. 

Newspapers and Magazines Still Matter to the Middle Aged

While many people may be following their social media feeds for updates, middle aged people are still spending a lot of time reading the websites of their favorite print publications. In fact, the 35-44 age bracket is 30% more likely than any online adults in other age brackets to visit a website for a newspaper or magazine in a given month. This is up from 18% in 2018. 

(And I guess my digital subscription to the St. Louis Post-Dispatch really dates me, huh?) 

Additionally, the 45-54-year-old age bracket is 18% more likely than other demographics to visit newspaper and magazine websites, as well. 

Your messaging really matters in times like these. Now more than ever we need to Make It Mean Something. But what you say only matters if you manage to get it in front of the people who need to hear it. Get in touch and we can help you find the best way to deploy your messaging. 

2 Seconds to Engagement

Shawn Maher
Copywriter

2 Seconds to Engagement

At the advent of online video, many marketers realized that viewer engagement was difficult. So we began thinking differently than we would for a medium, like television, where the viewer had to pay attention…until DVR came along, that is. 

But the thing about evolution is that, well, it keeps evolving. Now we have skippable ads, a loose definition of “broadcast” television, and an increasing amount of online video viewers on mobile devices. So how do brands engage viewers? 

It’s easy. All you have to do is make sure you get your CTA, branding and engaging content out in front of the viewers…sometimes in two seconds or less

Funnily enough, this goes back to the 2009 Super Bowl when Miller High Life ran a series of 2-second ads. When this guerilla ad buy worked out splendidly for our beer brewing brethren to the north, marketers of all stripes took note. 

Now we’ve taken these lessons we learned and applied them to another medium where we have to capture viewers’ attention quickly: online video. Whether you’re waiting for the “skip video” button to pop up or scrolling through your feed, that video has to capture your attention immediately to have fighting chance. 

No more saving the CTA for the closing credits. Less mystery. Less intrigue. Fewer slow burns, more quick hits. You’ve got two seconds to accomplish your campaign’s goals. 

Of course, it’s not as much of a desperate plea for attention as it sounds. All it takes is an understanding of how visual storytelling and copywriting work together. How to make your CTA feel fun, not forced. How to deserve attention, not demand it.

And that’s what we do at G/L Content Studios. Do you need to get viewers’ attention? We can do it…quickly. Get in touch and let’s see how we can do it. 

The Coronavirus Makes Corona Viral

Shawn Maher
Copywriter

The Coronavirus Makes Corona Viral

By now, it’s hard to be a person alive in the world and be unaware of the Coronavirus. We’re not here to talk about illnesses and pandemics. There are scientists, doctors and experts who know far, far, FAR more about…you guessed it…science than we do. However, Coronavirus has spilled into our area of expertise, and that’s what we’re talking about at the G/L offices lately. 

We’ve been seeing all the jokes about Coronavirus and Corona beer on Twitter. A personal favorite: “I prefer my Coronavirus with a twist of Lyme disease.” However, turns out that it’s not all jokes. Some people are quite serious. In fact, according to a survey of American beer drinkers conducted by PR firm 5WPR, 38% said they would not buy Corona beer under any circumstances due to the spread of Coronavirus. 

If you’re reading this, then there’s probably no need to explain this to you. But it is our professional obligation to point out that Corona beer is ONLY a tasty beach beverage. NOT a highly transmissible virus. 

In an even more telling statistic, only 4% of regular Corona drinkers said that they would stop drinking Corona. But there is a not-insignificant 14% of Corona drinkers who will no longer order it in public. Meaning they know better…but they are still too ashamed to be caught with a Corona! 

It makes sense. Sometimes you want to enjoy a frosty beer and not wade into a controversial topic. In fact, most people most of the time would like to keep beer and controversy separate. They’re on two opposite ends of the spectrum as far as we’re concerned. For evidence, joins us at beer:30 every Friday afternoon. 

Which brings us to the heart of our discussion. Just because a brand is only very, very loosely connected to an adverse event or news story (or perhaps not even involved in the least) doesn’t mean that they can’t get swept up in it. That’s why we provide extensive PR and crisis management services to our clients through professionals who have been, seen that and weathered the storm. Get in touch and we can talk about how we can guide your brand through any storm. 

Dogs: (Un)Scientifically Proven to Be the Best Pet

Shawn Maher
Copywriter

Dogs: (Un)Scientifically Proven to Be the Best Pet

Look, we’ll be the first to admit we’re biased here. When someone brings their dog to the office, productivity plummets to someone-put-ambien-in-the-water-supply levels. So in this week’s trends discussion, it’s no wonder that our tails were wagging for this Milk-Bone commercial. 

It’s like the old advertising adage goes: if you don’t have a competitive advantage, then use humor. If you can make the humor on-brand? So much the better. Anyone familiar with dogs is familiar with Milk-Bone. And Milk-Bone knows that we dog people are loyal to our pups to a fault. So this new spot is really Pavlovian in how it got us responding. 

As Dave said in our meeting, it’s old school and over the top, sure. But dogs are old school, and their affection for their owners is nothing if not over-the-top. And that’s why we love them. In this day of irony and disaffected attitudes (read: cat owners) and hyper-individuality (read: owners of pets you never knew were even domesticated), it just feels good sometimes to run around like an idiot in a park without worrying about what the world has to say. 

Is this the Cadillac of Brand Manifesto Ads?

Shawn Maher
Copywriter

Is this the Cadillac of Brand Manifesto Ads?

One of the most interesting trends we discussed this week was Cadillac’s new ad campaign. Especially since it premiered on the red carpet. Well, that is if the commercial breaks during the Oscars can be considered the red carpet. Still, it’s definitely a primo ad placement. 

Cadillac’s new CMO is launching his first campaign. It features a brand manifesto that harkens to other campaigns that helped embattled automakers make a U-turn. Jeep found new life in a brand manifesto ad during the Super Bowl. Will Cadillac do the same? 

This Spike Lee ad (not to be confused with a Spike Lee joint) shows the filmmaker delivering Cadillac’s manifesto while the viewer tours their flagship Escalade. It has an experiential vibe, which should resonate with millennials who grew up watching Spike Lee movies and seeing him courtside at Knicks games. And SUV sales are on the rise, even while younger generations are driving less. Plus, the copywriting is great…and of course a copywriter loves a copy-heavy ad campaign.  

So will it work? Escalade sales saw a big leap in 2018 compared to previous years but only a modest gain in 2019. However, over the past decade sales have largely trended upward. But with more and more luxury brands getting into the SUV game, Cadillac is positioning themselves to stake their claim and defend their place atop of the heap. If they have the horsepower to do it successfully remains to be seen. 

Budweiser: Subverting the Expected

Shawn Maher
Copywriter

Budweiser: Subverting the Expected

If you’re like us, or even if you’re not, you’re probably buzzing about the slate of ads for this year’s Big Game. Being St. Louis born, bred and based, we’d be remiss if we didn’t talk about the biggest brewer in a historically great beer town. 

That fairly well-known brewery in Soulard renowned for their beechwood aging aired a spot during the Big Game. And it pulled a trick on viewers that we had a great time picking apart during our trends meeting. 

https://www.youtube.com/watch?v=yt-zXuAAD6Q

The “typical Americans” trope is often said in a derogatory tone much in the same manner a beer aficionado might say “typical American lager.” However, the King of Beers turned that trope on its head in this spot. Budweiser used real-life footage that seems like it could have been pulled from YouTube… or perhaps a cynic might theorize that it was only made to look amateurish but was actually carefully planned, but we like to look at the sunny side around here. As it plays, the copy seemingly contradicted in theory, but actually highlighted, everyday Americans doing the little things that make a big difference in people’s lives. It subverted expectations to great effect.

Maybe we can forget the beauty in being ordinary in a way that we take for granted, much in the same way we can take anything in our lives for granted. But this commercial illustrates the bonds between hardworking Americans and the hardworking beer that we drink at Cardinals games… or even possibly share with your old man as he reminisces about the blood, sweat and tears he poured into his job.

And okay, maybe your old man is viewing the past through rose-colored glasses. And maybe a great barrel-aged stout is super impressive. Between the two of us, the sangria slushies at Busch Stadium are pretty dang tasty in all honesty. But we dare you to name a beer more associated with baseball, BBQs and kicking back after a hard day at work. Budweiser isn’t fighting the rise of the microbrew. They’re staking their claim. It’s a bold move from that plucky brewery over on Broadway Ave. 

Trending From G/L: Timing Is Everything

Shawn Maher
Copywriter

Trending From G/L: Timing Is Everything

It’s time for some more trends. There’s been a lot of work in 2020 that’s had us buzzing, and this week was no exception. In fact, in this week’s trend discussion, G/L found a really interesting counterpoint between two brands attempting to ride social media buzz.

The lesson we learned? When it comes to social media, timing is everything. The window of relevancy is short, so you’ve got to capitalize before it closes. 

In the first trend of the week, Evian took a big swing and missed. Remember the Fyre Festival? It may have only been about a year ago when the two documentaries about this debacle released (and a year previously when that whole mess blew up in real time online), but in social media years, that feels like decades ago. 

Beyond Ja Rule struggling to stay relevant (we were as shocked as you were to see that he’s still around) and Billy McFarland bumbling through his explanations of his decisions to go forward despite being on the event equivalent of the Titanic, one moment that stood out to many was an event producer, Andy King, who said he was ready to perform lewd acts on a customs officer to release Evian water to concert goers.

Now King is a spokesperson for Evian. In 2020.

If that feels wholly irrelevant, that’s because it is. That ship has sailed and everyone has left the island, leaving King and Evian alone on the metaphorical deserted stage.

On the other hand, another King (Burger King), whose large and somewhat creepy mascot has garnered plenty of online buzz, has proven how well a brand can capitalize on a trend if they execute it well and make it timely. 

We all are aware of Prince Harry and Meghan Markle leaving the royal family, the Megxit as it were. As they attempt to plan their new life as simple working folk with no ties to the queen, Burger King is promoting a career opportunity that would allow Harry and Meghan to remain royal. The company offered them a new crown as fast food royalty. Not only is it timely, it’s on brand and highly shareable. A social campaign fit for a king. 

When it comes to social media trends, a great campaign requires as perfect storm of being on-brand, on time and on point. Where creativity meets execution. We’d love to talk trends with you and see how your brand can become a social butterfly. Get in touch!  

Is Peloton in a No-Spin Zone?

Shawn Maher
Copywriter

Is Peloton in a No-Spin Zone?

In this holiday ad cycle, nothing ground many people’s gears like the now-infamous Peloton ad. Bike puns aside, many you have seen the controversial Peloton advertisement at this point. And probably even the Ryan Reynolds spinoff ad used to sell his gin and make light of a heated topic. Unsurprisingly, this marketing morass made its way into our Monday trends discussion and, even less surprisingly, really got us talking. 

If you haven’t seen it, a husband surprises his wife with a Peloton for Christmas in a point-of-view shot. We then watch a montage of his wife as she documents her year using the Peloton.

https://www.youtube.com/watch?v=pShKu2icEYw

Then, in a stroke of marketing genius (especially since it launched while the topic was still viral), the same woman who played the wife in the Peloton commercial appeared in an Aviation Gin commercial, guzzling gin martinis in a bar with her friends as they consoled her as if she was going through a particularly rough breakup. Hilarious! 

Some people saw a husband giving his wife a fitness gift that she never asked for, which isn’t as bad as buying her a vacuum or set of cookware. Nonetheless, giving your significant other unsolicited exercise equipment could be taken as less-than-positive.

On the other hand, it’s a really nice gift! Pelotons are amazing products that make working out, something that many of us dread, fun and inspiring. Not to mention that the equipment costs a pretty penny. 

Is it as bad as people make it out to be? Of course not! The internet is a great place for people to overreact and ascribe evil intentions to something that likely was just a marketing misstep. 

Is the backlash totally baseless? Of course not! While the woman who received the gift is the target audience, the problem is that she didn’t make the purchase…or even ask for it. Fitness is a personal journey that makes us feel empowered because it’s something we can control and a self-improvement quest that we undertake and conquer. We learned when working with Club Fitness on the “Right Fit for Every BODY” campaign, you should be able to embrace a healthy lifestyle on your terms and not out of a place of shame, but rather a place of taking control of your life. 

Unfortunately for the marketers behind Peloton, they made their misstep at the wrong time. Luckily for Peloton, between the lighthearted gin commercial and a fun Today Show appearance, we’re laughing at the whole thing. Peloton responded to the controversy (and the ensuing dip in sales) with a new campaign that centers around a more empowering theme with a goofy vibe and a Fugees soundtrack that reinforce the idea that you can start your fitness journey on your own terms. 

Because when you fall off a bike, you get right back on and start pedaling again.

Community Outreach: Focus on People, Not Products

Shawn Maher
Copywriter

Community Outreach: Focus on People, Not Products

Despite the insistence of conspiracy theorists decked out in the latest tin foil hat fashion, marketing isn’t just a way to trick people into buying something. Very often, it might not be trying to sell a thing. That’s especially true when it comes to community outreach. 

For some of our clients, the objective of our efforts has nothing to do with selling a single product or service. Instead, they have different objectives, like providing education, generating goodwill and creating valuable and meaningful content for their communities. 

Does this help build brand awareness, engender brand loyalty and ingratiate a brand into that community? Sure. However, providing value is the name of the game when it comes to the new, emerging world of social media and online marketing. It has to feel right. 

Imagine you’re at a party. You wouldn’t just walk into the room and start talking about yourself to each person there. You’d be a pariah. You have to listen, ask questions and have a two-way conversation. 

Think of community marketing like a trade. You must give as much as you take, leaving the scales balanced. People can sniff out a thinly veiled marketing ploy, but if you provide engaging and valuable content while building bonds throughout the community, that is more valuable and more effective than a typical social media ad spend. 

We have a great deal of experience with these types of effort with our longtime client, Union Pacific. Instead of selling their services, our campaigns focus on Union Pacific’s commitment to track safety and to the regions that they serve, while also raising awareness and providing education on track safety to demographics who are most susceptible to putting themselves in danger. 

In other campaigns, the goal can be more closely associated with the brand’s product or service, although the brand awareness would take a back seat to the philanthropic focus of the campaign.

Working with United Access, we discovered how much of a personal and life-changing purchase process they experience with wheelchair-accessible vehicles. Not only do they work closely with each person to meet their unique needs, they learn about the freedom and world of possibilities that they open to them. 

We created a video library of content. We focused on the personal testimonies illustrating their real-life challenges and what it meant to them to overcome them, as well as PSA-style videos on the dangers of texting and driving.

The stories that we experienced were not only compelling and deeply emotional, but they were also authentic and not tarnished by a hard sales pitch. We received overwhelmingly positive feedback from these community outreach efforts, while United Access reinforced their brand values and company mission to be mobility specialists. They don’t want to simply sell vehicles, but rather to provide solutions designed for each individual’s unique goals. The vehicles are only a means to an end, which made this type of strategy particularly well suited to our client. 

Community marketing can be a valuable tool for building long-term brand loyalty and thought leadership, but it takes an entirely new approach to marketing. If you think this approach is well suited for your brand, let’s talk.

Dirty 30: Firestone’s Consumer Trust Goes Flat

Shawn Maher
Copywriter

Dirty 30: Firestone’s Consumer Trust Goes Flat

In honor the 30th anniversary of when we first hung our shingle, we have been revisiting some fond memories over the past few months. However, since our founding in 1989, there have been plenty of stories of brands who have bottomed out. We explore some of our favorite stories from the past 30 years of brands dusting off the dirt and getting back on their feet in this series, the Dirty 30, a three-decade retrospective of redemption.  

So far we’ve traveled to Valdez to witness the Exxon oil spill, discussed the troubled origins of Jack Box, and reviewed the family squabbles of Carl Hardee Sr and Carl Hardee Jr. This week, buckle up because we’re going on a ride with Firestone.

At the height of the SUV boom at the turn of the new millennium, Firestone and Ford found themselves at odds over a series of disastrous events. Ford’s flagship SUV, the Explorer, came equipped with Firestone tires off the lot. However, both brands made headlines as the top-heavy SUV found had a tendency to roll over when it would get a flat tire. 

That’s when the blame game began. One side said that the Firestone tires had a tendency to separate at the tread. The other side said that Ford ignored important data and the Explorer’s design added danger to what should be a routine problem that many drivers have experienced: a tire blowing out.

Firestone even insinuated that the problem in part laid with the consumers performing insufficient maintenance by not checking tire pressure and maintaining proper inflation. That led Ford and consumers to push back, saying that it was unreasonable for them to perform such fastidious monitoring. 

All this culminated in Firestone accepting some fault, but only to a limited extent. As reported by the New York Times during the height of the crisis, “Wall Street analysts…say the Firestone tack of trying to shift the responsibility onto Ford increases consumer skepticism about Ford management and the Explorer, but it will probably do little to restore confidence in its tire brand.” 

Eventually, Firestone reached a $41.5 million dollar settlement that required them to cooperate with an investigation to discover what Ford knew about the problems. In 2001, Firestone launched a campaign called “Making it Right,” in which the CEO addressed consumers and their concerns in a television spot.

Another spot followed in which Mario and Michael Andretti, racecar drivers and spokesmen for the tire brand, expressed confidence in the brand (if they trust it on the track then it must be safe on the road!) and stressed the importance of proper tire maintenance. As a tie-in, Firestone dealerships gave away free tire gauges to customers. 

Passive aggressive? Perhaps, but in the ensuing months after the recall the brand serviced 2,000 customers per month and original equipment sales begin to pick back up in the next quarter following the campaign. 

Firestone refrained from advertising until 2004, when they launched a lifestyle advertising campaign with the soundtrack of their classic song, “Where the Rubber Meets the Road,” that harkens back to the 1970s…back when the FTC found that the company’s ads had falsely implied that its tires were “safe under all conditions of use.”

But like any quality rubber, Firestone keeps bouncing back. After a $510 million loss in 200 and a $1.7 billion loss in 2001, the tire company posted a $83 million profit in 2003. Despite some of the unsightly squabbling, the company made things right with their customers and set more rigid oversight and quality control standards, leading them to get back in the fast lane. 

Each brand is unique and every brand is bound to run into some turbulence. How they handle it is what separates the greats from the also-rans. As we said last week, being proactive, responsive and forthright is easier said than done, but you can get a lot of miles out of it.

Stay tuned for the next installment of the Dirty 30, and check out our previous Dirty 30s: 

Exxon Goes Tone Deaf in Valdez

Jack Comes Back to Save His Company

Carl Hardee Sr. Puts Junior in His Place

Contact