Freezing the summer melt in higher education

Geile/Leon Marketing Communications

Freezing the summer melt in higher education

We know you’re tired of hearing about it – that irritating and frustrating phenomenon when prospective college students lose their motivation to attend college and “melt” away during the summer after their senior year. Every year, an estimated 10-40% of high school students don’t make it to campus in the fall. 

They’ve applied, been accepted by, and have actually made a deposit to a college or university, but they fail to follow through. What a phenomenon!

What causes them not to act?

Throughout the summer, too many students overlook emails or letters in the mail from universities requiring action on the student’s part – whether it be to complete their application, fill out financial aid information, submit health forms, finish class registration or sign up for orientation. This enrollment drop-off is informally referred to as “summer melt,” and it results in the university removing a student from their records.

For the incoming class of 2021, summer melt interventions are needed immediately. New data shows that 2020 low-income high school enrollment numbers were down 13 times from last year and high-minority high schools saw enrollment numbers drop more than tenfold.

But don’t “sweat” it. There’s something that you can do about it. Here are five ways you can help prevent summer melt and provide support to the low-income students that are affected the most.

#1 – Stay in touch.

Just because a student is accepted and confirms the offer, it doesn’t mean the recruitment process should end. Use social media like Facebook Live, Snapchat or Instagram campaigns to congratulate students, help them through the enrollment process, and allow them to ask any questions. You could also email them about things going on around campus, clubs they might be interested in, or resources available on campus. Also, videos are a great tool to personally welcome students to campus. Effective videos provide students with tips on what to bring when they arrive, show them around campus and much more. Weekly reminders to check their email or send in appropriate health records or financial aid documents can give those students that push to get things done and out of the way. There are available texting programs that make it easy and less time-consuming for counselors to implement this type of communications.

#2 – Simplify the process.

Have you ever looked at the process from the student’s eyes? Assess your enrollment and onboarding process and get a good perspective of what a student has to go through to finalize their enrollment. If you feel overwhelmed or confused, I guarantee your students are too.

#3 – Create a community of support.

This generation of incoming students value peer opinion over most other influencers. Creating an organic support system for incoming students will help remove barriers by allowing incoming students the opportunity to talk to each other and ask questions to others going through the same process. This will help decrease the stress of the entire process—especially for first-generation students.

At home, parents have been advised to meet with the graduating student for 20 minutes each week to discuss plans for college. The education department believes these meetings should continue in the summertime, and should focus on reviewing mail or forms the college has sent to the student.

#4 – Partner with government-funded programs.

Several programs across the country, like Gear Up Iowa, are working to increase the number of minority and low-income students that enter and succeed in their higher education journey. These programs are like “supporting families” that help plan, prepare and pay for postsecondary education.

#5 – Early college awareness groups.

These awareness programs can be really helpful in helping high school graduates with their enrollment. Many high school seniors rely on counselors to help them prepare. But one in five high schools in the country have no counselors. And the ones that do say they spend just 22 minutes with a student over their 4 years of high school. Some lower-income or first-generation students can have major issues navigating the enrollment process, and not having a counselor will cause the process to become overwhelming. 

At Geile/Leon, we understand Summer Melt and what it means to both the admissions and enrollment departments. A university client recently came to us wanting to help solve their summer melt problems. They needed support to help reach those accepted prospects and encourage them to complete the enrollment process. G/L developed a direct digital/social campaign to support the “final push” and create a sense of urgency in all materials. 

Through Geile/Leon’s five-step marketing approach, 25% of those targeted students completed their enrollment process. Assuming each of those students attend the university for four years, this will equate to over $5 million dollars in tuition. If you’re experiencing summer melt frustrations, give us a call. We can help.

References: National College Attainment Network Blog – “Stopping Summer Melt Starts in the Spring”, April 5, 2021
Comevo Blog – “How to Prevent Summer Melt”
Encoura Student Survey – “Enrolling Gen Z: What the Prospective Student Survey™ Tells Us About Pivoting to Serve the Next Generation”

Key Takeaways from a Year of Online Product Launches

Geile/Leon Marketing Communications

Key Takeaways from a Year of Online Product Launches

There’s something about a really well-executed product launch event that captures our attention and our imaginations. When it really clicks, the anticipation among consumers is electric. But during the pandemic this past year, packing a giant event space full of people for a product launch simply wasn’t an option. 

Of course, necessity is the mother of invention. And if there’s anything that marketing professionals can do, it’s to use necessity to invent really, really amazing solutions. So, here’s what we learned in this past year as the product launch was reinvented.

Invest in the Building the Anticipation Before the Launch

With all the tools we have at our disposal, a well-coordinated campaign leading up to a product launch can be a well-oiled machine. And the very best are well-oiled machines with lots of horsepower. 

Use your social media platforms, mailing lists, influencers and traditional media in conjunction to unleash this power. Cleverly unveiling clues or tidbits of information not only builds anticipation for the event, but it also gets people talking. Just ask anyone who binge watched a crime show during quarantine: we all love to solve the puzzle as we watch the plot unfold.

Use Your Platforms to Make the Event Interactive

Wherever your video is streaming, your brand can engage people in ways that would never be possible at a traditional product launch. Whether it’s answering questions or just socializing, the chat section is a great place to hang out. Think of it as an opportunity to round up a few thousand of your favorite customers to kick back with them and talk shop. 

This is your chance to engage on a personal level than you could previously, fostering the type of relationship that breeds a deep customer loyalty. Just make sure to keep the conversation natural and organic. You’re making friends with your customers, not selling them a new set of steak knives.

Continue Building Engagement After the Event Ends

Your event is over and it was a huge success. You’ve built a ton of momentum, so don’t just walk away. Ride the wave! Sure, you’ve introduced your product, but today’s consumer seeks more information than ever. And what better place to get it from than you? Start digging into the features, demonstrating different uses and telling everyone where to buy it. 

Basically, use this huge level of engagement to make sure your customers have a deep understanding of your product’s selling points as well as the tools to ensure successful adoption and long-term satisfaction.

Let’s Make Your Next Launch Astronomical

Don’t get us wrong, we’re all as excited as you are to get back to the world with events that have crowds and excitement. But for marketers, this isn’t just turning lemons into lemonade. It could be turning lemons into a lemonade factory. 

However, you’ll need a strong brand and a coordinated campaign that works cohesively through every execution and touchpoint. As a full-service agency with over three decades of experience, Geile/Leon is your perfect partner for your next product launch. Get in touch and let’s get planning!

Remote Learning Presents Unique Challenges for Technical Schools

Geile/Leon Marketing Communications

Remote Learning Presents Unique Challenges for Technical Schools

A Wall Street Journal article and accompanying podcast recently addressed several formidable obstacles faced by technical schools during the pandemic. Like other educational institutions, these schools had to quickly pivot from in-person to remote learning.

To an even greater extent than traditional schools, the tech schools rely on in-person instruction. When Covid-19 shut down their campuses, their students had access to their computers at home but not the state-of-the-art equipment that enabled them to be tested in real-world applications like welding and electrical wiring. Teachers had to learn new technologies for their virtual instruction, but also had to devise innovative methods to keep the students engaged and on track to pass certifications that tested hands-on skills.

An administrator at a leading technical college-related that Zoom and TEAMS worked reasonably well for general ed classes. A welding instructor at a local St. Louis technical high school described in addition to learning how to use Google classroom, Zoom, and welding software, he created Go Pro videos for his instruction. He discovered students did better watching welding videos and answering questions from the video versus just reading a chapter and answering review questions.

Throughout the pandemic, technical school administrators and teachers worked together and found ways to improvise their learning and succeed. We salute their dedication to preparing students with skills and certifications in so many high-demand fields such as manufacturing, automotive, welding, cybersecurity, and a variety of STEM areas.

While video will never replace the rich experience of engaging with a teacher face-to-face, vocational high schools and colleges are now thinking about how it can be used in new ways in the future. We have known for some time that video is a formidable marketing tool, but now we are seeing its increasing role as a study resource. Video content will continue to be a powerful connection for your internal and external audiences. If you would like some insights about the most effective and economical ways to integrate video into your practices, give G/L a call. With an in-depth storyboarding and scripting pre-production process, we efficiently shoot and edit compelling videos, as well as video animations

How Universities Can Make Online Grad School Exciting

Geile/Leon Marketing Communications

How Universities Can Make Online Grad School Exciting

Many of us remember college fondly, but not necessarily for the time we spent in the classroom. The overall college experience is a big part of education marketing: the campus, clubs, sporting events, networking and more. But like anything else, many universities are finding ways to successfully adapt to the (all together now) new normal and find new ways to make the graduate school experience attractive to students.


Due to the sudden shift required as the beginning of the pandemic outbreak, many colleges were unprepared, leaving a poor perception of online education, especially from prestigious institutions that have set a high standard. However, many of these universities have been working hard to reimagine their online education experience with resources to rival their in-person offerings as they experience an average of 4% drop in enrollment.


So how do they communicate it to these skeptical students? Especially during a crucial moment when so many are considering this as an opportunity to further their education with an advanced degree.


An optimistic sign for higher education is that studies have shown no empirical evidence as to any decline in the quality of applicants. Additionally, some anecdotal evidence has demonstrated an even greater diversity in applicants.

By coordinating efforts between faculty, staff and marketing teams, universities have a chance to reach students they may not have been able to before. Colleges can not only diversify their student base, but also allow opportunities for students who are well-suited to the university’s unique offerings to flourish. And with a robust online learning program, it is an opportunity that these potential students many may not have been able to take advantage of.


However, unlike a baseball field in the Iowa cornfields, if you build a great online graduate program, that does not mean that they will come. A strong marketing communications plan is essential to getting these opportunities in front of potential students who are seeking it. We understand how to tap into this potential with our years of education experience and are well- positioned to help you take full advantage of these new opportunities. Get in touch now to get started on your plan.

Building Brand Loyalty with Construction Marketing

Geile/Leon Marketing Communications

Building Brand Loyalty with Construction Marketing

For those in the construction industry, trust is important. From the big-picture view, it is essential to create trust in the performance of your products and your work. There aren’t many other industries where a job well done – one that is sure to last – is more important to the safety and well-being of their customers. 

Whether it’s a new line of tools or a new piece of equipment, many builders often find a brand that they trust and stick with it. When planning a new construction job, it is reassuring to know that you can trust a product’s performance. Construction jobs can be unpredictable enough, and so the peace of mind of being able to trust a brand is invaluable.

However, a recent study by Builder showed some interesting results. While it did illustrate the loyalty that many feel to brands, it also discovered that more than 65% of builders are open to trying new products and brands in their projects. 

It may seem a bit contradictory, but this is an industry that has seen quite a bit of innovation over time, leading to evolving thinking. This is a great opportunity for marketing your new service lines or building your brand – your marketing can convince them to give you a chance, while your stellar performance can keep them coming back for years and years. 

Of course, you have to get your foot in the door first and foremost, and that’s where a marketing and communications agency with proven experience in the industry can help. G/L has worked with the brands that build America’s landscapes, the ones that are trusted to create the infrastructure of the communities in which we work and live. 

Get in touch with us to see how our experience in construction marketing can help you take advantage of all the opportunities to build brand loyalty.

Now’s the time to rebuild your construction marketing efforts

Geile/Leon Marketing Communications

Now’s the time to rebuild your construction marketing efforts

B2B

During the pandemic and all the social distancing that has come with it, many industries have been affected. However, the construction industry is particularly interesting. Not only for the boots on the ground, but because so much of the marketing efforts in the industry are people oriented.

Looking for new clients or even new vendors? Many industry professionals rely upon in-person meetings, drop-ins, industry shows and networking their tool belts off. Just thinking about it, so much of the construction industry is coordinating people and building as many relationships as actual structures, if not more.

So does this mean those in the construction industry should put an end to their marketing efforts? The answer is a simple no. In fact, now is the perfect time to lean heavily on marketing and communications expertise. And here’s why.

Marketing isn’t just about trotting out the same solution no matter what. Even if that’s what some may do. Marketing is about ideas. It’s about creativity. Problem solving. Coming up with new ideas for new problems that have never been encountered. Now is EXACTLY the type of situation where these creative solutions are needed the most.

There are answers out there. Maybe it’s time to increase your digital presence…or even create one. Blow the dust off those social media channels and not only create an engaging and informative content calendar, but also truly engage with both your existing audience and potential new leads with thought leadership. Build a website that creates value. Launch a campaign that promotes your pandemic safety measures and demonstrate exactly why your company is the right choice during these times.

Maybe even take this opportunity to rethink your brand from the ground up.

The people you want to reach are undoubtedly out there. And you can reach them. We know how to do it with proven experience in both the construction industry and the new and ever-changing landscape of marketing. Get in touch. There’s no one answer for any problem, but that’s what makes finding the perfect solution for your unique needs so exciting.

Why Brand Strategy is in Such High Demand

Geile/Leon Marketing Communications

Why Brand Strategy is in Such High Demand

If you know G/L, you know we’ve always talked about the importance of brand strategy. It’s been central to our 30+ years. It’s why we created Distilled Thinking, our 5-step comprehensive brand discovery and development process. However, CMOs throughout the industry are realizing the importance of brand strategy as defining who they are as a brand has become more important than ever during this past year.

In a recent Gartner survey of 400 CMOs and senior marketers, a strong majority said that brand strategy was the most important factor to their success over the next 18 months. While we’ve seen the same thing, it is great to see some data to back it up since we believe so strongly in its importance. That’s why we have been creating insightful and actionable brand strategies for so long. It’s at the core of any successful marketing and communications plan.

After reviewing the Marketing Week article, of course we had no choice but to dive into the analysis. It presented three steps that brands should take to reexamine their strategy, and those three we felt were interesting thought starters.

Define Your Target

First, look before you leap. It is important to really think about how your customers see you, how the market sees you, what your strengths and weaknesses are. Sure, we all know SWOT analysis. But when’s the last time you’ve given it more than just lip service?

Decide What You Want to Stand For

Next, brand strategy is as much about what you will NOT do as what you will. You have to be deliberate with your choices as a brand. You can’t be everything to everyone. Many brands do try to use this shotgun strategy, only to dilute their brand and confuse the market as to what they are or what they stand for. Define your course and keep your focus narrow.

Define Your Strategy, then your Tactics

Finally, and this is one we hear around our office all the time, define your strategy before your tactics. Execution is not a strategy. Media buys are not a strategy. Social media posts are not a strategy. These tactics will reflect your strategy, but brands must pull back and see the forest before the trees. Or realizing the horse goes before the cart. Whatever saying you prefer, by creating your strategy first, your tactics will be more focused and much, much stronger, because they will be working together and supporting each other, not to mention speaking with one, singular voice.

Your brand is important. In the end, it is your single most important asset. So it is time to treat it as such, not just as an afterthought. That is why we would like to discuss what our three decades of brand strategy can do for yours. Get in touch, and let’s talk branding.

What Will the New Normal REALLY Look Like?

Geile/Leon Marketing Communications

What Will the New Normal REALLY Look Like?

It seems like every time you blink, the world has changed. During the pandemic, consumer behavior has evolved more rapidly than maybe any other time in history. But is the world we live in now actually the new normal?

Recently, Dentsu Aegis Network performed a survey of CMOs in the US regarding their preparedness for the upcoming 6-12 months. One of the results that really stuck out to us was that the top challenge that they faced was determining whether changes in consumer behavior were temporary or were going to become permanent for the foreseeable future. 

Which is to say, it can be difficult to prepare for the unknown. But things are not as hopeless as they seem. Not at all. Especially for those who use empathy marketing by listening to customers and acting responsively to their needs instead of attempting to dictate the conversation. 

That is why we are so adamant that Return on Empathy™ is a metric that is not only important during the pandemic, but also for the foreseeable future. Any brand that demonstrates active listening and uses marketing communication that reflects what their customers truly are seeking, even – and especially – as the market evolves over time, will earn brand loyalty that will be unrivaled in the marketplace.

In many aspects of our lives, 2020 has been a pretty dismal year. But yet, as the year as progressed, we have discovered how essential empathy is to any brand’s marketing efforts and have seen great success employing it in a wide variety of industries. 

If you think your marketing efforts could use a dose of empathy (and we truly believe that any brand will benefit from empathy marketing), reach out and let us discuss how your brand and your customers can benefit from benefit by putting their customers’ needs at front and center. 

The Unexpected Ways Video Consumption Has Changed During the Pandemic

Geile/Leon Marketing Communications

The Unexpected Ways Video Consumption Has Changed During the Pandemic

We know that you’ve probably heard about the death of television many times over the years, but the statistics actually show video consumption is rising. Especially during the pandemic when we’re all stuck at home.

Well, it appears that it’s not just people flipping on the boob tube, but instead consuming more and more video content than ever from smartphones, computer, TV and any other video streaming service they can get their hands on.

Recently, Marketing Charts analyzed television viewing habits by demographic using year-to-date data from 2020 as compared to the same time period in 2019. Remember 2019? When we could go anywhere in the world and do anything? With all that freedom, you’d think we’d be watching way less TV. But that’s simply not the case.

The study found that television viewership (both live and time-shifted) for people aged 18-34 traditional television viewership (both live and time-shifted) declined by 15.3% year-to-year. Not only that, these consumers spend almost three times using apps and on the web on JUST their smartphones. That doesn’t even include laptops or other connected devices.

In fact, only 71% of that age bracket watches traditional TV, period. Those who do on average watch just short of two hours per day. That’s down 15 minutes from the previous year.

Overall, time watching TV declined across all demographics in 2020 compared to 2019. But as the demographic age increases, there is less and less of a decrease in viewing time. In the 65+ age group, television viewing is still holding fairly steady year-to-year. To target the older generation, advertisers can make use of such data to analyze the TV identity of consumers and optimize their campaigns accordingly. Companies like Samba TV can provide an identity graph that is said to be 90%+ accurate with identifying digital devices to a household, making marketing content more relatable to the audience.

On the other hand, the average adult watches 5 hours and 56 minutes of video total. Easy math shows us that the majority of video consumed is streaming online through apps and streaming services. That’s up to 10 minutes year-on-year due to an increase in streaming on connected TVs, computers and devices. This has become a lot easier with the pairing of the different electronic devices (like the ones VIZIO manufactures) with virtual voice controlled assistants like Google and Amazon Alexa.

And that makes it pretty easy to draw a conclusion here. If you don’t have an online video content strategy, then you aren’t reaching a huge swath of customers, especially those whose brand loyalty could last for decades into the future. Not to mention the advantages of improved and more robust targeting that allows brands to put the right content in front of the right people at the right time.

It may seem like a lot to take on, but with our in-house online video content production arm, G/L Content Studios, we work nimbly and draw from our decades of experience in marketing communications to make sure you aren’t just making online videos, but you’re Making It Mean Something. Get in touch and we can find a video content strategy made for your unique brand and your unique needs.

Advertisers Need to Connect with Soothing (and Responsible) Messages

Geile/Leon Marketing Communications

Advertisers Need to Connect with Soothing (and Responsible) Messages

During the past six months, people have exercised, watched puppy videos, done random acts of kindness and attempted thousands of ways to find relief from the traumas and negativity of 2020. There’s no need to recite the litany of bad news…suffice to say we are a weary and worried population.

Consumers are adapting their social and professional lives. In their free time, they may be finding solace with virtual happy hours, streaming shows, cooking new recipes and tackling home projects. Brands are adjusting their messages and outreaches to consumers, as they figure out how to satisfy their needs. For the brands, there are new challenges and also new possibilities.


A recent New York Times article described how several brands are taking advantage of opportunities to contact with fatigued consumers. There are products, services and innovations with soothing messages that offer to bring comfort into lives during an uncomfortable time. Advertisers are helping to spread awareness of them.

As also reported in the New York Times story, consumers should be skeptical. There is no one-size-fits-all solution for what ails consumers or brings them peace of mind. Communities are facing mental health challenges related to Covid-19. According to the Centers for Disease Control and Prevention, nearly a third of American adults have reported signs of anxiety or depression, and these consumers may be especially vulnerable.

As we continue to work through the challenges of 2020, brands must be mindful of the need to connect with consumers in meaningful, but always responsible ways.

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