Tag: Social Media

The Digital Download: A new blog series by our Digital Content Producer

Melissa Ross
Digital Content Producer

The Digital Download: A new blog series by our Digital Content Producer

Advertising

Over the past eight years working in social media marketing, I’ve learned that it’s impossible to find success without staying relevant and up-to-date on trends in the social atmosphere. As Geile/Leon’s digital content producer, I know our client’s success depends on my dedication to staying on top of what’s happening in the digital space. That is why I jetted out to sunny San Diego in mid-March to attend Social Media Marketing World 2022.

Hosted by Michael Stelzner and the Social Media Examiner team, this annual conference never fails to bring together an expert-studded host of speakers (and attendees) from around the world, all of whom want to up their social media game by diving into the nitty-gritty details and holistic strategies that include paid and organic social media marketing, content creation, ads, video development…and too many more to list.

The conference was a wealth of knowledge and perspectives, which not only provided a valuable tool that I can use for our clients’ success, but also inspired me to create a blog series titled The Digital Download. As the series unfolds, we’ll cover wide-ranging topics from future trends and the changing tides on various platforms to the Metaverse, NFTs, influencer marketing, and more!

However, today, I wanted to focus on the overarching theme behind every session that I attended: authenticity.

Although there was a huge range of topics covered throughout SMMW22, a large amount of our conversation focused on techniques for brands to communicate authentically with their audience in order to maximize key performances. That’s also why the auditoriums were packed to capacity for the sessions that dove into influencer marketing strategy and taking advantage of platforms that reward content that feels organically created, like TikTok, Stories, etc.

Word-of-mouth recommendations from influential members of social communities are tremendously powerful for brands, and as such, brands should concentrate on the value they provide to their followers, whether it’s educational, inspirational, or entertaining. If it doesn’t provide value, don’t post it.

The discussion revolving around the power of authenticity felt very familiar. There is a ton of overlap with Geile/Leon’s Return on Empathy™ concept, illustrating the tangible and intangible benefits of well-executed empathy marketing. It has to be genuine in order to resonate emotionally with consumers. To learn more about how this works, download our free Return on Empathy™ whitepaper here.

I am looking forward to where this blog series takes us, as I believe this will be a very valuable resource for brands to understand how to successfully utilize social media in an effective and enduring way. So make sure to follow us on our social media accounts so you don’t miss any new content from me, Melissa!

 

Read Part 2: Futuristic Trends from SMMW22

Read Part 3: Reframing the Way You View Influencers

Read Part 4: Is TikTok More Than Just Dancing Videos?

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Digital Strategies for Any Higher Education Institution During a Pandemic

Melissa Ross
Digital Content Producer

Digital Strategies for Any Higher Education Institution During a Pandemic

Advertising

While there are countless industries that have struggled since the beginning of the pandemic, one industry that’s facing major challenges and seismic changes is higher education. These institutions have been forced to completely rethink how they’re marketing to potential and current students. Whether it’s navigating new COVID restrictions, rolling out virtual learning, dealing with students opting out of college all together and decreased marketing budgets, they are struggling to connect with their end users. 

Here at G/L, we work with higher education clients who are faced with all of these challenges.  Based on our experience, we’ve gathered some strategies that we believe should be incorporated into any higher education marketing strategy. And guess what? They’re all techniques within the digital space…and they don’t cost a fortune.

First and foremost, any marketing strategy, especially that within a higher education space, needs to be reaching the right audiences (Gen Z and millennials mostly) where they’re already at — on their phones and online. And the best part is that digital marketing, especially social media marketing, is one of the most budget-friendly options out there. But before you start worrying about your advertising budget, this first recommendation will only cost your higher education institution time and effort. 

Audit your digital experience 

Take time out to evaluate every aspect of your digital presence. Start with auditing your online programs, your class registration process and your payment tools. Make sure that these processes and experiences are simple and easy to use for all involved. Next, make sure that your website is easy to navigate via mobile devices. According to Statcounter Global Stats,  54.25 percent of people worldwide are using their mobile devices to access the internet. Without a mobile optimization, your website is only accessible to less than half of the population. 

Lastly, incorporate customized experiences into your strategy. Not only is this a trend in the digital space, but it’s expected from higher education institutions by prospective students. Whether that’s creating custom landing pages for your different student personas (ie. international, first-years, etc.), utilizing a personalized student portal or employing personalized digital ad and/or email campaigns, these digital tools will build trust between your brand and your audience.

Don’t skimp on your social media

Since the onset of COVID-19, social media usage worldwide is up by 44 percent, and 40 percent of consumers are spending longer on social media sites due to a lack of in-person connection. Not only are your prospective students on social media, but it’s also one of the most budget-friendly marketing tools to use. However, with varying platforms and strategies, it’s hard to know what tactics a higher education institution should take. Here’s what we would suggest:

Utilize chat bots

This is another great way to bring that personalized touch to your brand without a lot of labor. The pandemic has restricted in-person appointments, however you can still have those personalized conversations answer questions and concerns by using chatbots. Using this streamlined method can also help your prospective students through the enrollment and application process. Try chatbots with LinkedIn Conversation ads and FB Messaging ads. Check out how we did this for our client, Lindenwood University here.

Utilize TikTok + Instagram Reels

Since its launch in 2016, TikTok has rapidly grown to be the seventh-largest social media platform. As of 2020, 62 percent of users are between the ages of 10-29 and nine out of ten of these users open the app multiple times a day. On Instagram, there’s a reported 1 billion monthly active users as of 2020, 70 percent of whom are under the age of 35. Overall, 29 percent of teens say TikTok is their preferred social platform, and for Instagram it’s 25 percent. All of these statistics say that it’s a no brainer for a higher education institution to have some sort of organic strategy for short-term video across both platforms. At the very least, it would help increase brand awareness, brand recall and new student acquisition. 

Utilize Influencers

Morning Consult reports that “72 percent of Gen Z and Millennials follow influencers, and teenagers are more likely to follow many.” Taking advantage of the reach that well-known alumni, professors, and distinguished students is a great way to reach your audience the way they want to be reached – via those who they seek out daily for information and opinions. 

Increase your video content output

Video is a crucial part in any higher education marketing strategy for the simple fact that your students and prospects can’t visit and experience your campus for themselves. So it’s up to the school to create an immersive experience representing the atmosphere of their campus and curriculum to those students at home in front of their computers/mobile devices. It’s imperative for marketers to make those experiences come to life through video in order to drive prospective students to enroll. Some video content ideas could be:

  1. Campus tour videos (check out our work for Ursuline Academy)
  2. Speakers
  3. Day-in-the-life videos
  4. Meet the professors
  5. Department spotlights

Obviously, every school needs their own strategic, brand-driven marketing solutions that are tailored to their specific goals and brand, which is something we can help with. Let’s chat and see how Geile/Leon Marketing Communications can help your higher education institution build a marketing plan that will get you the most return on investment. 

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A Video Strategy for Every Phase of the Funnel

Melissa Ross
Digital Content Producer

A Video Strategy for Every Phase of the Funnel

Brainstorms

Why video?

It’s a known fact. The play button has become the most compelling digital call-to-action. In the past, video was used as a supporting element in digital marketing campaigns, but within the past five years, that notion began changing, and now video lead generation campaigns can be more powerful and effective than other marketing methods that don’t involve an interactive element.

Studies show that video messages are processed by the human brain 60,000 times faster than just text, the reason being that videos incorporate verbal AND non-verbal communication channels. That means that the viewer is able to pick up on tone of voice, body language, and other visual clues to be able to interpret the information being presented.

In return, videos have a higher level of engagement, thus providing better returns. According to Disruptive Advertising, videos are believed to have 120% more shares than text and images. Therefore (and not surprising), nearly 25% of all the ads you see online have a video component.

Which videos boost lead generation campaigns the most?

When companies are faced with the fact that videos are 12 times more likely to be watched than text is to be read, the question changes from being “Should we use video?” to “What kind of video should we use?” And we’re here to tell you that that question depends on your goals.

At Geile/Leon, we begin every project by working backwards from the client’s goals, and then collaborate on what kind of marketing efforts will support and attain those goals. When we’re looking at video marketing, the same is true. First, you must establish where in the sales funnel you want to reach your consumers.

Geile/Leon’s Video Funnel

If your goal is gaining website traffic, you’ll be speaking to users that most likely have just started their search for your product or services. Just like with blog content, keyword and topic research is important in identifying trends that captivate the right audience and choosing your video subject. Types of videos that speak to the top of the funnel are more than about spreading brand awareness – they must engage your buyer persona and answer any questions they may have. A great place to start could be:

  • An explainer video
  • A whiteboard series

A top-of-the-funnel video must be short and aid in the viewer’s research, which will ultimately position you as a relevant source of information when it comes to interacting with your brand further. Less than a minute is the average video length for spreading brand awareness.

If your goal is to convert leads, then we know you’re speaking to users in the mid-funnel range. Using the following types of videos will help build your brand trust up between your company and the customer:

  • Webinars
  • How-To’s
  • Content Promo
  • Product Demo

Webinars and how-to’s are a great way to convert leads because they can cover a broad range of topics in great depth and provide clear instructions on overcoming a specific challenge, offering the viewer a reason to return to your site for your valuable insight. With promo videos, establishing the viewer’s pain points and how your product or services can resolve them can create a sense of urgency and need for what you’re promoting. 1-3 minutes is a typical video length when users are in the consideration phase, as your videos will need to contain a little more information and provide value.

When you’re searching to close those engaged leads, then we know you’re speaking to those at the very bottom of the funnel. Viewers want to be reassured that you are the best choice. But why would they take your word for it – you have skin in the game. Let your past and current loyal customers talk for you by using testimonial and case study videos. Not only do these types of videos showcase your company’s value through genuine examples, but it attaches a positive personal story to your product or services, which is arguably the best form of advertising. Videos in this stage should be less than two minutes, since the information contained within them are directly telling the viewer what you want them to do and why.

Importance of having a strong CTA

In today’s muddied digital space, it’s not enough to just create engaging video content – the viewer needs to think about the video even after it’s over. That’s why at a strategic point in the video or even afterward, you need to create a clear call-to-action. Whether it’s asking users to check out your related content or driving them to buy a product will depend on what stage in the funnel you are speaking to.

No matter if you’re marketing to consumers or even to other businesses, video marketing’s effectiveness in lead generation is prevalent. Agencies like us understand the importance of video marketing to influence buying decisions and have made it an essential part of our digital service offerings. Recently, we’ve taken our 30 years of commercial and digital video experience completely in-house, cutting the project timeline, communication gaps, and keeping the cost down for our clients. Introducing, G/L Video Content Studios!

If you’re looking to attract high quality leads to improve your conversion rates and provide great returns on your online investments, let’s talk.

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TikTok Expansion Hurting Advertisers?

Melissa Ross
Digital Content Producer

TikTok Expansion Hurting Advertisers?

Digital

Since the start of the pandemic, millions of people worldwide have found themselves trying to kill time during quarantine, yearning to connect with people both inside and outside their front door. Some families needed an outlet to be together with each other that would allow them to have fun, and other individuals wanted an avenue of creative flow.  

Enter TikTok. 

TikTok is a social media app for video shorts where users can create short dances, lip-sync to their favorite movie quotes, show off their talents, and be funny. It’s free for all to use and easy to start creating content.

And while the platform itself doesn’t release user data, outside firms have been keeping their eye on its user base. And what they’re finding is that it’s substantially grown since the outbreak of COVID-19. In fact, TikTok has generated “the most downloads for any app ever in a quarter” in Q1 2020, according to the app analytics firm Sensor Tower.

A Shift In Audience

Since TikTok was first released in August 2016, its popularity really exploded among young Americans and around the world. According to the most recent Comscore data provided to Adweek, US users 18 and older brought in 22.2 million unique visitors in January, 23.2 million in February, and 28.8 million in March. Then in April, the number skyrocketed to 39.2 million. But it seems as though those numbers are primarily coming from the Millennial demographic. TikTok’s GenZ audience grew by nearly 5 million unique visitors from January to April, but it’s just that the Millennial demographic is growing at a faster rate during quarantine.

In January, there were fewer than 5 million American Millennials (ages 25-34) on the app. In April, there were nearly 11 million.

The percentage of U.S.-based TikTok users aged 18-24 fell 5.8% from January to April. During that same time period, the share of 25- to 34-year-olds rose 5%, and the 35-44 demographic grew 3.2%. With content creation in the social media app on the rise, the need for followers and fame has also led to people trying to scourge for a ‘get TikTok followers app‘, even among the older demographic.

Citation: AdWeek

While the app creators most likely see the expanded user base as a positive, advertisers may not see it as such.

Why Advertisers are Sweating

There’s a lot of unknown about how the shift in demographics and overall expansion of users on TikTok will affect the long-term for marketers, but some believe it will present obstacles. 

“Targeting is still fairly limited on TikTok, so as the audience becomes more diverse, you can open yourself up to a lot of waste,” Melanie Nelson, associate director at The Media Kitchen, told Adweek. “We’ve also seen TikTok increase their prices pretty substantially quarter over quarter, which makes total sense. They have a broader audience that they can put in front of advertisers.”

In fact, according Adweek:

The platform’s sponsored hashtag challenge went from $120,000 in Q4 2019 to $180,000 in Q1 2020, a 50% increase quarter over quarter. In that same period, TikTok’s brand takeover product, where a brand’s ad appears first on all TikTok users’ screens when they open the app, went from $70,000 to $100,000, according to one media buyer, who spoke on the condition of anonymity.

Citation: AdWeek

As marketers and businesses see a depletion and cancellation of their ad budgets across countless industries, this increase in cost for paid campaigns on TikTok with wasted spending by not having a more targeted audience build, TikTok may see many advertisers pull their advertising support.

Just like spending just for the sake of spending isn’t wise, targeting a platform just because it’s growing quickly would be a failure to consider the full wealth of data available to marketers. And that’s not to say TikTok is a bad play or a good play! But it would be wise for anyone budgeting what is likely now a limited digital marketing spend would be wise to fully consider what is effective rather than what is popular. 

Luckily, we have decades of experience determining strategies and watching trends come and go. Get in touch and we’ll determine how to maximize the effectiveness of your digital marketing plan.

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Trending from G/L: Instagram’s Hidden Like Count Test

Melissa Ross
Digital Content Producer

Trending from G/L: Instagram’s Hidden Like Count Test

Digital

Instagram is positive. It’s happy. It’s bright. It makes the users ‘feel good’. But, is the pressure to align with Instagram’s “happy” culture causing users to actually be less happy “IRL?” While no one’s questioning Instagram’s impact on users’ purchasing decisions, a recent test by Instagram could change the way advertisers and influencers use the platform altogether.

Let me explain.

Twitter is known in the social media community as probably the best way to directly, in real time, engage with your audience. But, it can also be a catalyst for bullies. Twitter is a notorious hotbed of abuse, so much so that the social platform has recently abandoned its previously “reactive” approach towards abusive content, and begun to take action on how to be proactive and preventative when it comes to abusive content. On the other end of the spectrum, Instagram looks to be the friendliest of the social media platforms. The visually-led community cultivates positive and motivational messaging, where posts that go viral tend to have a positive message, and where many of the most famous accounts are of dogs and cats.

But some mental health experts say that this positivity presents a unique problem. It encourages its users to post upbeat and staged photos that others could be misleading to others and potentially harmful. Scarlett Dixon is a primary example.

The fashion blogger posted a promoted photo of herself having breakfast, with the intention of promoting Listerine mouthwash. The photo was quickly screenshotted and posted on Twitter, where users called out the inauthenticity of the image. The user stated, “Instagram is a ridiculous lie factory made to make us all feel inadequate.”

https://www.instagram.com/p/BnIlqUShl31/?utm_source=ig_embed

The tweet took off, with more than 111,000 likes and almost 25,000 retweets. Dixion even responded to comments calling her fake, saying, “My feed isn’t a place of reality. I mean, who spends their time in such a beautiful city, perched on a ledge, ice-cream in hand and smile permanently affixed to her face? It’s staged, guys.”

It’s for this reason alone that experts are looking at how harmful Instagram is to its users mental health. In a 2017 survey by the Royal Society for Public Health, 14- to 24-year-olds scored Instagram as the top social platform that most negatively impacts their quality of sleep, their fear of missing out, and their body image.

“It’s a reward cycle, you get a squirt of dopamine every time you get a like or a positive response on social media,” explains psychologist Emma Kenny when speaking to Cosmopolitan about the effect of social media likes on one’s mental health.“It’s like a hit, similar to the way you feel when you have a drink. The social media like triggers that reward cycle and the more you get it, the more you want it.”

Now, Instagram is testing out a way to possibly combat these negative effects on its users, but it might be at the expense of its advertisers, and more specifically, its influencers.

Imagine an Instagram where no one but you can see how many likes or followers you have. That’s exactly what Instagram is currently testing internally. Researcher Jane Manchun Wong discovered the change in a beta view on her Instagram, and Instagram confirmed the testing with TechCrunch.

“We want your followers to focus on what you share, not how many likes your posts get. During this test, only the person who share a post will see the total number of likes it gets,” says Instagram in a pop-up message about the feature test.

An Instagram spokesperson said that the testing is a result of the company trying to find ways “to reduce pressure on Instagram,” which is likely their way of addressing how this validation culture has been shown to hurt mental health and self esteem.

With influencers’ income solely dependent on their engagement rates and likelihood of a post “going viral,” this change can directly hurt their business. By hiding their engagement on posts, influencers could find it harder to get deals with businesses for sponsored content. Brands need to see engagement on content before tapping an influencer to rep their product so that they can gauge their ROI. It would also make it near impossible for users to figure out which posts are popular on the platform, and therefore, influential. For a social media specialist like me, it will be harder to learn what kind of content is resonating with the Instagram community.

As this testing concludes and impacts possible changes on the platform, it will be interesting to see how Instagram social media strategies change across the board for influencers, businesses and advertisers alike.

If you’re in the market for the creation of a social media strategy to fully optimize your business’s digital footprint that will directly improve sales, brand awareness, and engagement, let’s chat.

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How User-Generated Content Is A Necessity For Brand Awareness

Mike Haueisen

How User-Generated Content Is A Necessity For Brand Awareness

Brainstorms

If you’ve ever seen the movie The Truman Show with Jim Carrey, you probably remember laughing at the various “product placement” scenes. The premise of The Truman Show, for those who haven’t seen it, is that Jim Carrey is unknowingly the star of a reality TV show – his entire life is broadcast by hidden cameras, and every experience and interaction he has is controlled and scripted. We learn that in order to finance the popular show, the creators rely on paid “product placements” during the broadcast… and as every marketer knows, these don’t always fit in so seamlessly, resulting in placements (almost) as painstakingly obvious as this:

At the core of product placement in marketing – both exaggerated and fictional as in the scene above and real as in popular TV shows/movies – is a desire to have your product/brand be seen in its natural habitat, where consumers are already looking. Is there an MTV show host that’s popular amongst your target audience? Pay for them to drink an ice-cold Coca-Cola on-screen! As marketing professionals, we want to gain consumer trust by presenting our brand/product in an authentic way while being seen by as many as possible, but as consumers, we know that one of the first things we do when making a purchase decision is seek out reviews and information as told by impartial people – or what some might call user-generated content.

According to this article from SmartBrief, in search marketing, adding customer star ratings to Google PLAs can increase Click-Though-Rate by 17 percent and lower Cost-Per-Click by 15 percent. Furthermore, 77 percent of consumers say they trust other customer photos over brand photos.

See the connection here? We want consumers to see our brand/product in its natural habitat and in an authentic, trust-building manner. When you look at it that way, reviews, comments and user-generated content become a goldmine of opportunity, because that’s exactly what they are – authentic presentations of your brand from impartial sources. In their own way, these digital elements are free product placement, and brands should be capitalizing.

Whether it’s aggregating and sharing customer reviews or simply interacting with people already using your product/brand, there’s an incredible amount of opportunity to gain and keep consumer trust through user-generated content. Is product placement dead? Of course not, but why pay to have an ice-cold Coca-Cola prominently placed on MTV when you could simply share an already popular video in which someone drinks a Coca-Cola? Your brand is already being placed in content, free of charge, and with the help of social media, there’s such a wide variety of user-generated content being shared. All that brands have to do is spread and share it! Not only that, but as the article says, user-generated content gives consumers social proof about the product or brand they are considering, which is a strong influence on purchase decisions.

Relationships go both ways when it comes to products, and one way to break that two-way barrier is through user-generated content. Consumers have always sought out recommendations from those they know.  Before the internet, word-of-mouth had a huge influence on purchase decisions. But the truth is, that hasn’t changed in the digital world, except that now, word-of-mouth recommendations live publicly and permanently online for the world to see. At G/L, we’re seeing the positive impact that leveraging user-generated content can have both for our clients and for some of the biggest brands in the world. The word-of-mouth recommendations that can boost your sales and the voices advocating for your brand are already out there, isn’t it about time that you give them a megaphone?

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Trending from G/L: Engagement is key to Instagram’s new algorithm

Melissa Ross
Digital Content Producer

Trending from G/L: Engagement is key to Instagram’s new algorithm

Social Media

Back in March of 2016, the world flipped upside down when Instagram put an algorithm in place to change how our content was delivered to us. Previously, posts were shown in chronological order, but with the new algorithm, content became prioritized based on the likelihood that you would engage with it.

Since then, Instagram has been continuously tweaking the algorithm, especially after they found that about 70% of posts were being missed due to an increasingly massive amount of content. Their goal was and still is to bring increased likes and comments to posts, but a lot of brands started seeing a decrease in activity – which bring us to today.

Though Instagram doesn’t publicly release exactly how the algorithm works, they have released key influencing factors on how content is delivered to the end user.  These factors include: how much engagement you’re getting on posts, how long your content is viewed, the time when you post, the type of content, who searches for you and how often, and if your posts are shared via direct messages.

Putting it in layman’s terms

All of these factors revolve around engagement. Engagement = more engagement – it’s a continuous cycle. Once a user engages with a brand, it is more likely that that user will be fed the brand’s other content too.

If you’re not at the point of getting engagement on your brand, then you’re negatively impacted by this algorithm. But we’re here to help with that. Of course, better content will help immensely (don’t know how to take your content to the next level? Let’s talk.), but so will a couple of additional key focuses. AdWeek lists 5 ways of ensuring that your posts are hitting these engagement marks.

  1. Schedule posts for optimal times: When your engagement happens is important. According to studies, photos that receive immediate likes shortly after posting perform better in the long-run.
  2. Call-to-action before the line break: Later, an Instagram marketing platform, suggests that the caption to the photo is almost as important as the photo itself. Be sure you’re prompting both your followers and new visitors to take further action from the get-go.
  3. Hashtags are important: According to Adweek, posts with at least a single hashtag average 12.6% increase in engagement. But don’t go overboard!
  4. Use the newest features: Take advantage of Stories, videos, carousels, Boomerangs, etc. Distribute your content creatively to gain more interest.
  5. Utilize paid advertising: With a successful paid ad strategy, you will be able to build a targeted audience that will ultimately build better engagement.

Don’t go at Instagram marketing alone. Our team can help build your brand a strategy for optimal results. Give us a call.

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Trending from G/L: “Black Mirror” Episode Comes To Life

Ben Schwab
Creative Director

Trending from G/L: “Black Mirror” Episode Comes To Life

Public Relations

Fans of the popular Netflix series “Back Mirror” are no strangers to its delightfully dark, prescient perspective on the human condition, our cultural relationship with technology, and how those things will often come to odds with one another. One episode in particular, Nosedive, imagines a world where people can rate each other from one to five stars based on every interaction they have. However, unlike gaining or losing followers over social media, this social credit system directly impacts an individual’s socioeconomic status.

Social Credit System IRL

This may sound like an over-exaggerated interpretation of our personal investment/obsession with social image and acceptance, but it carries an added weight after discovering that this concept may not exist purely within the realm of science fiction. In fact, a form of this big brother monitoring is already rolling out in China.

First announced in 2014, China has begun testing what is essentially a social credit system. This system is currently handled through local councils and non-disclosed tech platforms, and exists to reward those who exhibit anything deemed as positive behavior and punish negative behavior. Individuals would carry a score based upon their observed behaviors and this number can dictate how a person is treated in everyday interactions.

The potential repercussions of these social punishments include such things as denied purchase of plane tickets or hotel rooms, having your Internet access throttled, denied opportunities for better jobs, and even the possibility of open public shaming when labeled as a “Bad Citizen.” While on the positive end individuals can expect perks for high scores such as increased boosting on dating apps, reduced energy bills and better interest rates from banks.

Marketing Takeaways

While we may cringe at the notion of a social credit system applied to human beings, the concept really isn’t all that foreign to brands, PR professionals, marketing professionals and the like. Everything that a brand does, says, tweets and hashtags has an affect, from minuscule to massive, on their overall perception. A run of bad press can destroy a brand’s good standing with consumers, just like a series of positive press can improve a brand’s standing. Say the right things, and a brand’s social credit can earn more loyalty, improved partnerships, etc. But say the wrong things, and face a long, uphill climb to regaining the trust of your audience.

In today’s digital world of screenshots and databases, it’s essential to carefully maintain a consistent message, personality and presence in the market. Just like a product recall can have long-lasting affects on consumer trust, screenshots of deleted tweets can spread like wildfire and have the same long-lasting affects on a brand’s reputation. That’s why it’s important to regularly affirm both, internally and externally, what your brand stands for and how that is communicated.

Looking to evaluate your brand and improve its “social score?” We know a few people who can help with that.

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Trending From G/L: Crock-Pot Is Innocent!

Geile/Leon Marketing Communications

Trending From G/L: Crock-Pot Is Innocent!

Trending Now

Warning: Spoilers ahead for season two of This Is Us.

After the heart-wrenching reveal of Jack Pearson’s anticipated death in last week’s episode of This Is Us, viewers learn that a Crock-Pot—err, slow cooker ignited the fire that consumed the Pearson’s house, ultimately leading to Jack’s fatal heart attack. What happened next, you would never expect.

Fans took to social media in anguish and shock that Crock-Pot could ever be the culprit of such tragedy. Could it be? Nope.

Due to an overwhelming amount of concern Crock-Pot was receiving from This Is Us fans, Crock-Pot had to address their role in the fictional storyline. In a hilarious, but totally serious statement, Crock-Pot responded:

Crock-Pot understands the concerns brought up by last night’s episode of This Is Us, and we too are heartbroken by the latest development in Jack’s storyline. However, it is important that our consumers understand and have confidence that all Crock-Pot slow cookers exceed all internal testing protocols and all applicable industry safety standards and regulations as verified by independent third-party testing labs. For nearly 50 years, with over 100 million Crock-Pots sold, we have never received any consumer complaints similar to the fictional events portrayed in last night’s episode. In fact, the safety and design of our product renders this type of event nearly impossible.

In the same statement, Crock-Pot asked NBC’s This Is Us to take some responsibility to inform the public regarding the product’s safety.

This Is Us delivered a brilliant response across all of its social platforms featuring Milo Ventimiglia seemingly making amends with Crock-Pot. See the video below:

 

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5 Social Media Trends to Consider For Your 2018 Strategy

Geile/Leon Marketing Communications

5 Social Media Trends to Consider For Your 2018 Strategy

Social Media

Last year, there was no shortage of surprises, new features and time in the national spotlight when it came to social media’s influence in politics. Cough, Russia. In 2018, we can expect to see the social media relationship between brands and consumers continue to evolve and affect the way we connect and engage with one another. Here are 5 social media trends to consider for your strategy in 2018:

Shifting Demographics

Brands need to be mindful of shifting demographics and behaviors among Millennials and Gen Z. At least 40% of Millennials already have children, and that rate will continue to climb throughout 2018. These monumental milestones mean major lifestyle changes for Millennials and major sales category shifts and opportunities for brands. We break down how to communicate with Millennial parents here.

As for Gen Z, according to a recent Goldman Sachs study, the young, influential generation is predicted to be a driving force both organizationally and economically. In fact, the oldest Gen Zers are now 22 years old and are beginning to enter the workforce, which in turn will increase their purchase power. As true digital natives, Gen Zers heavily rely on connectedness and communication through platforms including SnapChat, YouTube, Instagram, Facebook and WhatsApp. While 47% of Gen Zers say they love SnapChat, don’t throw all your resources into one platform. Gen Zers, much like Millennials respectively, gravitate towards authenticity and relevancy and prefer communicating on other platforms such as Instagram or email. More on communicating with Gen Z here.

AR/VR Advances

As AR and VR technology continues to advance and become more accessible, brands may consider adopting the technology into their social media strategy and overall marketing plans. While only a mere 8-11% of marketing professionals are utilizing the technology, up to 26% of marketers say they would like to incorporate the technology into their marketing strategy over the next few years, according to Business Insider.

Regulations and Governance

After a series of controversial discoveries of Russian meddling during the 2016 presidential election, both Facebook and Twitter have adopted new policies governing conduct on their platforms.

Just last month, Facebook announced that it intends to change the filter of the News Feed to emphasize more meaningful social interactions between friends and family—not publishers. As a result, users will see less public content, including news, video and posts from brands.

Additionally, Facebook will take a series of steps to bring Facebook ads to a higher level of transparency by allowing users to view ads a Page is running on Facebook, Instagram and Messenger — whether or not the person viewing is in the intended target audience for the ad, as well as increased requirements for authenticity from advertisers, particularly political advertisers.

Twitter announced it intends to launch an advertising transparency center that discloses information about all ads running on its platform. Additionally, it would ban Kremlin-funded, English-language media outlets RT and Sputnik from advertising on Twitter.

Chatbots

This year we can expect more brands to invest in chatbots, as well as AI and voice assistants. Chatbots will continue to enable brands to offer real-time assistance via messenger apps like WhatsApp, Messenger and Kik, in addition to providing a more personalized shopping experience on site. Gartner predicts that chatbots may handle 85% of all customer interactions by the year 2020.

Live Streaming

Considering Facebook’s recent News Feed announcement, brands will have to look to creative alternatives for organic page content such as live streaming. Good news for brands, according to Live Stream, 82% of audiences prefer live video to traditional, written posts. Additionally, users are likely to spend three times longer watching live video as opposed to pre-recorded. 

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