Crisis Management Plan
Property insurance, product liability insurance, business interruption insurance… you probably have policies in place to help with those risks, but what about protecting your brand during and after a crisis?
A crisis is defined as a time of intense trouble or difficulty. Every company can have a crisis any day of the week, no matter its size or industry. In other words, bad stuff happens in a blink of an eye.
Internal operations related to product recall or plant injuries can cause a crisis. So can external factors such as misinformation being distributed about your company or a disruption caused by a natural disaster.
How you handle a crisis or emergency will define your brand for a very long time.
Rumors, customer requests, social and traditional media reports… they come so rapidly that it can be overwhelming.
Are you prepared? How will you respond? What kind of actions will you need to take? How do you fight back when inaccuracies are being reported? Who do you talk to first? And who does the talking? How much do you tell the media and when? It seems like so much to think about when you’re in the line of fire – but you can do most of this critical thinking ahead of time to be most efficient in a crisis.
Manage and Communicate
Some PR firms call for a crisis communication plan, but it is really a crisis management plan. It is not only about communication but also about prevention, strategic planning, evaluation, honesty, media, etc.
Every moment that is wasted will have far-reaching implications as judgments about your brand, organization and leadership are made without your comments or actions. And yet, the absolute worst thing you can do is to respond without thinking through the consequences.
With so much at stake with your employees, your customers and the public, can you afford not to have a plan of action?
You need a plan to relay accurate information, relieve tensions and direct activities that can mitigate damages and continue or restore business operations.
Whether you are writing a crisis management plan internally from scratch or evaluating a current crisis communications plan already in tact, be sure you are committing the appropriate time and resources necessary. Your plan should be honest and realistic. Establish weaknesses or potential pitfalls ahead of time. It will be much easier to deal with address troublesome issues and critics if you are prepared for and acknowledge the worst scenarios.
We can help.
Geile/Leon’s experienced PR team helps companies to design and executive crisis management plans, and can answer additional questions that you have. The best defense for any crisis is to have a plan that hopefully you will never need. If and when you do, it will be invaluable.
Download our crisis management plan checklist to evaluate your current plan or to assist you in building a new one. Building or improving a plan takes time and resources, allow us to help. Let’s talk about your potential risks and crises scenarios and build your plan now to save you time and resources later.