We have a lot to say. Admittedly, some of it probably shouldn’t be said in public, so we’ll keep it to the stuff that matters. Don’t expect us to only spew words or facts. We’ll tell you what we think, and more importantly, why it matters to you.

Jan 07, 2022

Brands making an emotional connection are more important than ever

Tim Leon Branding, General, Return On Empathy, Strategy, Trends

As we enter into 2022, brands continue riding the pandemic rollercoaster. Continued surges and the omicron variant cause more turbulence than we anticipated.  Booster vaccinations , increased hospitalization rates, and worker shortages continue to be part of the national conversation.  And that has marketers searching for stability in a sea of uncertainty. That stability comes in the form of empathy.  …

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Jan 07, 2022

Are your sustainability claims sustainable?

Terri Waters Digital, General, Integrated Marketing, Planning, Return On Empathy, Social Media, Strategy, Trending Now, Trends

As brands look to gain a competitive advantage, they may be tempted to jump on the sustainability bandwagon. It seems more and more organizations, from manufacturers to banks to sports teams and everything in-between, claim they are committed to sustainable practices or that their products are eco-friendly.  While embracing sustainability is no doubt a good thing for the planet, it’s …

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Nov 06, 2020

What Will the New Normal REALLY Look Like?

Shawn Maher Return On Empathy, Trends

It seems like every time you blink, the world has changed. During the pandemic, consumer behavior has evolved more rapidly than maybe any other time in history. But is the world we live in now actually the new normal? Recently, Dentsu Aegis Network performed a survey of CMOs in the US regarding their preparedness for the upcoming 6-12 months. One …

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Jul 15, 2020

Online Video Lessons from Quarantine: Why Your Message Matters So Much

Shawn Maher Communications Agency, Digital, G/L Work, Return On Empathy, Social Media, Trends

As the world continues to adapt to new work environments in the face of the COVID-19 pandemic, we saw many wonder what the future held for both content marketing and for business as usual. However, our Return on Empathy™ campaign helped shine a light on these answers. And our Chief Brand Strategy Officer Tim Leon put these ideas into practice …

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May 14, 2020

Opening After COVID: It’s Not When, but What Your Customers Want

Shawn Maher Return On Empathy

Now is an unprecedented time for businesses. Of course, we’ve been saying that since March at least. But at least now optimism mixed in with all the uncertainty. However, when it comes to opening back up for business, you can’t just sprint out of the gate. You have to move slowly and safely.  And maybe you have an idea about …

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